Insurance Executive

Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. This role is essential in providing exceptional service to our customers, addressing their inquiries, and ensuring a positive experience with our products and services. The ideal candidate will possess strong communication skills, a customer-centric mindset, and the ability to analyze customer needs effectively.

Duties

• Respond promptly to customer inquiries via phone, email, and chat, ensuring all interactions are handled professionally.
• Provide information about products and services, assisting customers in making informed decisions.
• Analyze customer feedback and concerns to identify areas for improvement in service delivery.
• Collaborate with sales teams to support outside sales efforts and enhance customer satisfaction.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Conduct follow-up communications to ensure resolution of issues and reinforce customer relationships.
• Assist with telemarketing efforts as needed, promoting products and services to potential clients.
• Support insurance sales initiatives by providing relevant information and guidance to customers.
• Engage in retail sales activities when necessary, contributing to overall team goals.

Experience

• Previous experience in customer service or a related field is preferred.
• Familiarity with sales administration processes is a plus.
• Bilingual candidates are encouraged to apply, as this will enhance our ability to serve diverse clientele..
• Strong analytical skills with the ability to communicate effectively both verbally and in writing.

Join us as we strive for excellence in customer service while fostering a supportive work environment that encourages growth and development.

Job Types: Full-time, Permanent

Pay: From ₹13,000.00 per month

Benefits:

• Health insurance
• Paid time off

Work Location: In person