Insurance Desk Expert

Karthika Consulting & Solutions

1 - 2 years

2 - 3 Lacs

bengaluru

Posted:2 days ago| Platform:

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Skills Required

health insurance claims tpa patient counselling hindi speaking health insurance communication skills mediclaim hospital insurance patient relations interpersonal skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Duties & Responsibilities

To interact with hospital insurance patients.
Create WhatsApp groups to provide/share information.
Collecting necessary documents from Patient /Hospital.
Coordinate with internal medical and Ops team for initial approval.
Cross checking the files before sharing with the approval team.
Educating patients about deduction.
To create awareness about reimbursement claims. (Pre & Post Hospitalization)
Collecting claim support documents from the patients / hospitals & coordinate with back-end team to ensure smooth transfer of data to the TPA/Insurance company.
Efficiently and effectively handle grievance / issue raised by hospital staff & patients, escalate issue to the team leader, as necessary.
Follow-up and provide Updates to the clients
Efficiently and effectively handle grievance / issue raised by hospital staff & patients, escalate issue to the team leader, Regional Manager Claims Assistance, Manager Operations and Business Head as necessary.

Qualifications & Skills.

Any Diploma, Graduation / Under Graduation
Should have good listening & analytical skills
Excellent interpersonal & communication skills

Experience

Worked in Hospital or Insurance 6 months to 02 years. (added advantage)

Additional Skills.

Strong verbal skills
Strong problem-solving skills and enthusiasm for new tasks and challenges
Relationship building skills.
Ability to multitask and prioritize, with a strong work ethic and attention to detail
Ability to operate with a high level of confidentiality and professionalism

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