Insurance Consultant

Solana Insurance Agency is seeking an INSURANCE Consultant for our "Claims & Customer Support" team.

Client Interaction & Support:

• Act as the primary contact for clients, handling inquiries regarding policies, claims, and coverage details.
• Guide customers through the claims process, ensuring they submit the correct documentation.

Claims Processing & Coordination:

• Liaise with insurance companies to track and expedite claim settlements.
• Follow up with both insurers and clients to ensure the timely resolution of claims and related issues.
• Maintain up-to-date knowledge of the insurance industry and its regulations.

Documentation & Compliance:

• Maintain accurate records of all interactions, claims, and policy-related data.
• Ensure all documentation complies with IRDAI regulations.

Customer Satisfaction & Follow-ups:

• Conduct regular follow-ups with all parties
• Follow up yearly for renewal of policies
• Ensure prompt response times and a positive customer experience
• Handle escalations professionally, providing solutions that align with company and regulatory standards

Required Skills & Qualifications:

• Postgraduate/Master's Degree in relevant fields (MBA, Finance, Accounting, etc.)
• Experience in the insurance industry
• Fluency in English
• An understanding of the insurance market
• Basic understanding of IRDAI guidelines
• Has already taken/is willing to take the IRDAI Agent Exam (IC 38)
• Strong communication skills
• Ability to handle both clients and insurers respectively
• Proficiency in basic technological skills
• Good problem-solving skills and attention to detail

This role requires strong communication skills in English, a customer-centric approach, and the ability to coordinate efficiently with insurance companies to ensure seamless claim settlements. You will be observed under a probationary period of 6 months to monitor your performance.

Job Types: Full-time, Permanent

Pay: ₹30,000.00 per month

Education:

• Master's (Required)

Experience:

• Insurance: 1 year (Required)

Language:

• English (Required)

Work Location: In person

Expected Start Date: 01/09/2025