Insurance Accounts Executive

Solana Insurance Agency is seeking an INSURANCE Claims & Customer Support Executive to serve as the first point of contact for clients, assisting them with policy inquiries, claims processing, and issue resolution. This role requires strong communication skills, a customer-centric approach, and the ability to coordinate efficiently with insurance companies to ensure seamless claim settlements.

Key Responsibilities:

Client Interaction & Support:

• Act as the primary contact for clients, handling inquiries regarding policies, claims, and coverage details.
• Guide customers through the claims filing process, ensuring they submit the correct documentation.
• Address policy-related concerns and provide clarity on coverage terms and conditions.

Claims Processing & Coordination:

• Liaise with insurance companies to track and expedite claim settlements.
• Follow up with insurers and clients to ensure the timely resolution of claims and related issues.
• Maintain up-to-date knowledge of claims procedures and assist clients in dispute resolution when required.

Documentation & Compliance:

• Maintain accurate records of client and insurer interactions, claims, and policy-related data
• Ensure all documentation complies with IRDAI regulations and company policies
• Assist in preparing reports on claims trends, customer concerns, and service improvements

Customer Satisfaction & Follow-ups:

• Conduct regular follow-ups with clients to keep them informed on claim status and any additional requirements
• Ensure prompt response times and a positive customer experience at all touchpoints
• Handle escalations professionally, providing solutions that align with company and regulatory standards

Required Skills & Qualifications:

• Undergraduate Degree
• Relevant experience in the insurance industry
• A deep understanding of the insurance market
• Basic understanding of IRDAI guidelines
• Has already taken/is willing to take the IRDAI Agent Exam (IC 38)
• Strong communication skills
• Ability to handle both clients and insurers respectively
• Proficiency in basic technological skills
• Good problem-solving skills and attention to detail

Job Types: Full-time, Permanent

Pay: ₹20,000.00 per month

Education:

• Bachelor's (Required)

Language:

• English (Required)

Work Location: In person

Expected Start Date: 10/08/2025