Infrastructure Project Manager

Role overview Lead the Network Tower as an L3 technical authority for both data and voice domains. Own escalations, complex troubleshooting, design validation, change approvals, and mentor the L2/operations team. Act as escalation point for incidents, participate in network architecture reviews, and ensure high availability, performance, and security across on prem and cloud networking.

Core responsibilities

• Provide L3 support for complex incidents, root cause analysis, and drive permanent fixes across data and voice networks

• Lead technical incident response for LAN/WAN, data center, voice/UC, and hybrid cloud networking incidents

• Approve and validate network/voice change designs, perform impact analysis, and provide implementation runbooks

• Collaborate with architects and project teams on network/voice designs, migrations, upgrades, and integrations

• Manage vendor escalations and work with OEM/TAC teams (Cisco, Juniper, Palo Alto, etc.) to resolution

• Define and enforce operational standards, runbooks, playbooks, and SOPs for network and voice services

• Mentor and coach team; conduct knowledge transfers and technical training sessions

• Drive automation and tooling improvements for repeated operational tasks (scripting, orchestration)

• Ensure adherence to security policies, change control, and compliance requirements

• Participate in on call rotation and perform after hours escalations as required Required technical skills & expertise

• Deep L3 level knowledge of enterprise networking for data and voice

• Strong troubleshooting across routing, switching, multicast, QoS, VPNs, MPLS, BGP, OSPF, and HA designs

• Voice/UC expertise including SIP, VoIP QoS, call signaling, session border controllers, gateways and CUCM/Call Manager integrations

• Hands on experience with network security concepts and firewall troubleshooting

• Experience with load balancers, ADCs, and related traffic steering