Infrastructure Engineer

Project Role

Project Role Description

Must-Have Skills

Good-to-Have Skills

Minimum Experience

Educational Qualification

Summary

As an Infrastructure Engineer, you will assist in defining requirements, designing and building data center technology components, and performing testing efforts. You will play a crucial role in ensuring the smooth functioning of our data center infrastructure.

Roles & Responsibilities

• Prepare moderate to complex network designs/schematics to address specific customer network solution requirements for Fortinet firewalls and network security.
• Prepare work orders containing instructions to be used by technicians to configure network hardware and software of Fortinet and Palo Alto firewalls.
• Work with customer technical teams to provide solutions for customers internetworking communications requirements.
• Configure and troubleshoot FortiManager, Panorama, Fortinet, and Palo Alto equipment in a complex environment.
• Remotely support new installs, upgrades, and logical changes, including policy changes with B2B IPsec tunnel configuration and L7 NGFW features and threat protections.

Professional & Technical Skills

• Must-Have Skills

  : Data center firewall setup, Fortinet firewall, Palo Alto firewalls, and F5 load balancer.

• Good-to-Have Skills

  : FortiManager, FortiFirewall, Palo Alto firewall, Panorama, and SSL VPN (FortiClient or GlobalProtect).
• Excellent knowledge and troubleshooting skills in Fortinet firewalls, Palo Alto firewalls, F5 load balancers, IPSEC, SSL VPN, and firewall hardware.
• Maintain and design Fortinet/Palo Alto firewall setups, including protocols, NGFW features, security, and redundancy.
• Troubleshoot critical incidents and problem tickets.
• Identify potential failures and recommend solutions.
• Update the knowledge base with known errors and resolutions.
• Provide day-to-day operational support for in-scope devices.
• Have advanced-level knowledge of fault management, including identifying, classifying, investigating, diagnosing, and resolving faults.
• Experience with software patch management to ensure timely deployment of patches.
• Experience managing client networks, firewall configuration, and firewall architecture.
• Expertise in advanced security next-generation features and network protocols.
• Coordinate with clients on hardware BOM requirements, hardware baseline standards, and core-level debugging.
• Follow ITIL processes and demonstrate skills in incident and change management methodologies.
• Drive network projects and support data center-level deployment of network firewall hardware.
• Experience with Wireshark or other network analysis tools is desirable.

Additional Information

• Experience with Cisco Security, Palo Alto, and Fortinet firewalls.
• Experience in supporting network deployments and performing network transitions or transformations.
• Good understanding of procedures, applications, and concepts within the subject area.
• Flexible to work in a 24x7 environment.