Infrastructure Delivery Specialist

Key Skills:

Roles & Responsibilities:

• Execute infrastructure projects related to Network (LAN/SD-WAN/Wireless) technologies from planning through implementation.
• Work in alignment with the PMO team to ensure timelines, scopes, and budgets are met.
• Collaborate with cross-functional teams including Compute, Security, and Endpoints for integrated delivery.
• Ensure correct design and configuration of network components as per project requirements.
• Validate network infrastructure handoff to Operations, including documentation and knowledge transfer.
• Troubleshoot issues during implementation and coordinate resolutions with engineering teams.
• Follow Infrastructure Delivery framework and project documentation standards.
• Ensure all relevant configuration items (CIs) are accurately updated in the CMDB.
• Adhere to change management and governance practices, including peer reviews and proper change records in ServiceNow.
• Serve as the delivery point of contact for PMs, architects, and operational stakeholders.
• Participate in project planning discussions and readiness assessments.
• Collaborate during project handoff to ensure seamless transition to Operations teams.
• Identify gaps in current delivery or documentation processes and recommend improvements.
• Contribute to the creation of standard documentation templates, KB articles, or checklists.

Experience Requirement:

• 6 - 10 years of hands-on experience in Network Infrastructure delivery roles.
• Strong practical experience with implementation and configuration of LAN, SD-WAN, and Wireless appliances.
• Proficient in handling delivery governance and working within cross-functional delivery teams.
• Experience executing large-scale infrastructure projects involving Cisco ISE, network design, and SDWAN solutions.
• Knowledge of ITIL-based service management and working with CMDB, change management, and ServiceNow tools.
• Demonstrated success in troubleshooting and resolving implementation issues efficiently.

Education: