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Infra Tech Support Practitioner

Infra Tech Support Practitioner

Accenture in India

2 years

0 Lacs

Chennai Tamil Nadu India

Posted:1 day ago| Platform:

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Skills Required

support maintenance development software model technology server network reliability engineering troubleshooting documentation learning aws azure monitoring automation scripting management

Work Mode

Remote

Job Type

Full Time

Job Description

Project Role :

Infra Tech Support Practitioner

Project Role Description :

Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.

Must have skills :

Site Reliability Engineering

Good to have skills :

Minimum 2 Year(s) Of Experience Is Required

Educational Qualification :

15 years full time educationSummary: As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve addressing various technical issues, providing both remote and onsite assistance, and ensuring that configured services operate smoothly across multiple platforms. You will work within a defined operating model and processes, focusing on hardware and software support while implementing technology at the operating system level across all server and network areas. Your role will also include basic and intermediate level troubleshooting, ensuring that systems remain operational and efficient. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the documentation of technical processes and procedures to enhance team knowledge. - Engage in continuous learning to stay updated with the latest technologies and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in Site Reliability Engineering. - Good To Have Skills: Experience with cloud platforms such as AWS or Azure. - Strong understanding of system monitoring and alerting tools. - Experience with automation tools and scripting languages. - Familiarity with incident management and response processes. Additional Information: - The candidate should have minimum 2 years of experience in Site Reliability Engineering. - This position is based at our Chennai office. - A 15 years full time education is required.15 years full time education

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Infra Tech Support Practitioner