Infra Tech Support Practitioner

 About The Role  
Project Role :Infra Tech Support Practitioner
Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills :Network Infrastructures
Good to have skills :SD-WAN Implementation, SD-WAN Operations, Palo Alto Networks Firewalls
Minimum 5 year(s) of experience is required
Educational Qualification :15 years full time education
Summary:As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of both production and development systems and products. Your typical day will involve addressing various technical issues, providing solutions, and ensuring that all configured services operate smoothly across different platforms. You will work closely with team members to troubleshoot and resolve hardware and software challenges, contributing to the overall efficiency of the systems in place. Your role will also require you to implement technology at the operating system level, ensuring that all server and network areas function optimally. Roles & Responsibilities:

General experience in networking required, Arista switching with Arista CVP management layer, Palo Alto firewalls with Panorama management layer

Experience with scripting or SD-WAN (Versa) is helpful but not required

This would be running scripts to execute work already defined and being able to track completion and alert on issues

May need to work with vendor to resolve issues like testing fix worked with store, calling a tech to order a fix for a circuit or a device

Need to be able to call US phone numbers to coordinate work with Vendor and client
Professional & Technical Skills:

Must To Have
Skills:

Proficiency in Network Infrastructures - Arista and Palo Alto Firewall

Good To Have
Skills:

Experience with Versa SD-WAN Implementation, SD-WAN Operations

Strong understanding of network protocols and architectures.

Experience with troubleshooting network connectivity issues.

Familiarity with network monitoring tools and techniques.
Additional Information:

The candidate should have minimum 6-8 years of experience in Network Infrastructures.

A 15 years full time education is required.
 Qualification 15 years full time education