Infra Tech Support Practitioner

Job Description

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Cloud Network Operations, Python (Programming Language), GitHub, Cloud Automation DevOps Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work on various platforms, implementing technology at the operating system-level and performing basic and intermediate level troubleshooting. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Implement technology at the operating system-level Perform basic and intermediate level troubleshooting Ensure hardware/software support Professional & Technical Skills: Must To Have Skills: Proficiency in Cloud Network Operations, Python (Programming Language), GitHub, Cloud Automation DevOps Strong understanding of network operations Experience in Python programming for automation Proficient in using GitHub for version control Knowledge of Cloud Automation DevOps practices Additional Information: The candidate should have a minimum of 5 years of experience in Cloud Network Operations This position is based at our Gurugram office A 15 years full time education is required