Infra Tech Support Practitioner

Job Description

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Microsoft Windows Server Administration Good to have skills : Cloud Infrastructure Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance for production and development systems and software products. You will be responsible for configuring services on various platforms and implementing technology at the operating system-level. Your role will involve troubleshooting at both basic and intermediate levels, ensuring smooth operations and resolving any issues that arise. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Provide ongoing technical support and maintenance for production and development systems and software products. Configure services on various platforms and implement technology at the operating system-level. Troubleshoot hardware/software issues across all server and network areas. Collaborate with software solutions/vendors/brands to ensure smooth operations. Assist in L1 and L2 troubleshooting to resolve any issues that arise. Professional & Technical Skills: Must To Have Skills:Proficiency in Microsoft Windows Server Administration. Good To Have Skills:Experience with Cloud Infrastructure. Strong understanding of server administration and network management. Knowledge of operating system-level configurations and troubleshooting. Familiarity with software solutions/vendors/brands. Ability to perform L1 and L2 troubleshooting for hardware/software issues. Additional Information: The candidate should have a minimum of 2 years of experience in Microsoft Windows Server Administration. This position is based at our Hyderabad office. A 15 years full time education is required. Qualifications 15 years full time education