Infra Tech Support Practitioner

  

Project Role :Infra Tech Support Practitioner

Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills :Firewall Architecture

Good to have skills :Network Security OperationsMinimum
5 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of both production and development systems and software products. Your typical day will involve providing assistance for configured services across various platforms, ensuring that all systems operate smoothly within established models and processes. You will be responsible for troubleshooting hardware and software issues, implementing technology solutions at the operating system level, and addressing both basic and intermediate level challenges that arise in server and network areas. Your role will require a proactive approach to problem-solving and collaboration with various teams to ensure optimal performance of the systems you support.
Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions for junior team members to enhance their technical skills.- Monitor system performance and implement improvements to enhance efficiency. Professional & Technical Skills:

- Must To Have
Skills:

Proficiency in Firewall Architecture.- Good To Have
Skills:

Experience with Network Security Operations.- Strong understanding of network protocols and security measures.- Experience in troubleshooting network and server issues.- Familiarity with various operating systems and their configurations.- Ability to implement and manage firewall policies and rules.
Additional Information:- The candidate should have minimum 5 years of experience in Firewall Architecture.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 
15 years full time education