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Accenture
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Infra Tech Support Practitioner

Infra Tech Support Practitioner

Accenture

15 - 20 years

1 - 5 Lacs

Gurugram

Posted:2 months ago| Platform:

Apply

Skills Required

intune technical support active directory troubleshooting dhcp osd application packaging airwatch dns microsoft azure mobile device management patch management sccm system administration microsoft windows mdm powershell exchange server

Work Mode

Work from Office

Job Type

Full Time

Job Description

Project Role :Infra Tech Support Practitioner

Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills :Microsoft Intune

Good to have skills :NAMinimum
2 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve addressing technical issues, providing solutions, and ensuring the smooth operation of various platforms. You will work both remotely and onsite, collaborating with team members to implement technology at the operating system level across server and network areas. Your role will also include troubleshooting hardware and software issues, ensuring that all configured services operate effectively within defined processes.
Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of technical processes and procedures to enhance team knowledge.- Provide training and support to junior team members to foster a collaborative environment. Professional & Technical
Skills:

- Must To Have

Skills:

Proficiency in Microsoft Intune.- Good To Have

Skills:

Experience with endpoint management solutions.- Strong understanding of operating system-level support and troubleshooting.- Familiarity with network protocols and configurations.- Experience in managing software deployment and updates.
Additional Information:- The candidate should have minimum 2 years of experience in Microsoft Intune.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification
15 years full time education

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Infra Tech Support Practitioner