Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : TWS Administration
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve addressing various technical issues, providing solutions for both remote and onsite requests, and ensuring that configured services operate smoothly across multiple platforms. You will work within a defined operating model and processes, collaborating with team members to enhance system performance and reliability while troubleshooting hardware and software challenges effectively. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the implementation of technology at the operating system level across all server and network areas. - Engage in basic and intermediate level troubleshooting for hardware and software issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in TWS Administration. - Strong understanding of server and network management. - Experience with troubleshooting software and hardware issues. - Familiarity with operating system-level support. - Ability to work collaboratively in a team environment. Additional Information: - The candidate should have minimum 3 years of experience in TWS Administration. - This position is based at our Kolkata office. - A 15 years full time education is required.