Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Netapp Network Attached Storage (NAS) Administration
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve addressing technical issues, providing solutions, and ensuring the smooth operation of various platforms. You will work both remotely and onsite, collaborating with team members to implement technology at the operating system level across server and network areas. Your role will also include troubleshooting hardware and software issues, ensuring that configured services operate effectively within defined processes and models. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the documentation of technical processes and procedures to enhance team knowledge. - Engage in continuous learning to stay updated with the latest technologies and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in Netapp Network Attached Storage (NAS) Administration. - Good To Have Skills: Experience with other storage solutions and technologies. - Strong understanding of network protocols and configurations. - Familiarity with server operating systems and virtualization technologies. - Experience in troubleshooting hardware and software issues effectively. Additional Information: - The candidate should have minimum 2 years of experience in Netapp Network Attached Storage (NAS) Administration. - This position is based at our Hyderabad office. - A 15 years full time education is required.