Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Google Cloud Platform Administration
Good to have skills : Microsoft Windows Server Administration, Python (Programming Language), Shell Scripting
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve addressing technical issues, collaborating with various teams, and ensuring that all configured services operate smoothly across different platforms. You will be responsible for troubleshooting and resolving hardware and software problems, both remotely and onsite, while adhering to established operating models and processes. Your role will also include implementing technology solutions at the operating system level across server and network areas, ensuring optimal performance and reliability of services. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate training sessions for junior team members to enhance their technical skills. - Monitor system performance and implement improvements to enhance efficiency. Technical experience & Professional attributes: - Must To Have Skills: Proficiency in Google Cloud Platform Administration, Microsoft Windows Server Administration, Shell Scripting, Python (Programming Language). - Good To Have Skills: Experience with Microsoft Windows Server Administration, Shell Scripting, Python (Programming Language). - Strong understanding of cloud infrastructure management and deployment. - Experience with troubleshooting and resolving technical issues in a timely manner. - Familiarity with network protocols and security best practices. Education qualifications: - A 15 years full time education is required. Additional Information: - The candidate should have minimum 5 years of experience in Google Cloud Platform Administration. - This position is based at our Kolkata office.