Infosys hiring For banking - 4A (Senior Process lead)

Pondicherry

Job Location: Chennai/WFH.

Note:

Please carry copy of this email to the venue and make sure you register your application before attending the walk-in.

Please use below link to apply and register your application.

Please mention Candidate ID on top of the

Resume

***https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-EXTERNAL- 235701

Interview details:

Interview Date: 9th & 10th Jan 2026.

Interview Time: 9:30 AM till 11:30 AM

Notice Period: Preferably Immediate joiners.

Interview Venue:

Ginger Hotel - Old Venus Theatre, Karuvadikuppam Main Road, Lawspet, Pondicherry -605008

Documents and things to Carry:

• Carry a printout your updated resume
• Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
• Carry a smartphone with a clear front camera and a headphone for SHL assessment

We are Hiring for Banking Services(4A) - Senior Process Lead.

Role: Senior Process Lead

Job Level: JL4A

Experience: 6-8 Years

Location: Chennai/WFH.

Education Criteria: Any Graduation 15 years of Fulltime Education along with French Language.

Notice Period: Immediate Joiners

Shift 24*7, US shift/Flexible with any shift

Work from office.

Language - French Language.

Broad Overview of the Client

• The client is a Canadian multinational investment bank and financial services company. It is one of the top 10 banks in Canada and US. They offer services under the scope of Retail and Wealth Banking.

Job Responsibilities:

• Communicate with relevant stakeholders on day-to-day operational tickets as per SOP.
• Deliver on day-to-day process targets in meeting Customer SLAs.
• Interact with clients as per business requirements.
• Eye for detail and report out quality measures for the process, also flag key risks if any.
• Handle process queries and Quality Auditing, upon expertise gained and certification for the same.
• Ensure Compliance and controllership.
• Follow the governance mechanism established with the client.
• Keep track of all customer feedback/ process issues. Drive actions towards delivery excellence.

Technical Competencies:

• Fluent in French Language both oral and written.
• Should be comfortable working long hours to meet deadlines / support ADHOC business requirements if any.
• Strong Customer Service Skills.
• Should have good analytical skills and can make decisions based on the situation.
• Good knowledge in MS office skills- MS Word, Excel & PowerPoint Presentations.
• Willingness to work in business aligned shifts.
• Open to accept changes in work methods or systems to improve performance beyond agreed standards.

Work experience, Education Qualification & Soft skills:

• Bachelor's degree in commerce, business administration or business management is preferred based on businesses aligned.
• Minimum of 6-8 years of full-time work experience.
• Minimum B2 level or equivalent in French from any renowned university is mandate.

Work Environment:

• Work from office model will be continued post process certification.
• Working from outside Infosys offices will imply Camera based security monitoring tool.

Interview Location: Pondicherry

Job Location: Chennai/WFH

Pointers to note:

Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions. Original Government ID card is must for Security Clearance

Regards,

Infosys BPM Recruitment team.