💼 Infosys BPM is Hiring! Windows Support - Chat Process - Apply Now

🚀 Join Infosys BPM Ltd. – Windows Support (Chat Process) – Hyderabad

Senior Technical Process Executive

About the Role:

Position:

Location:

Experience:

Shift:

What You’ll Do:

• Be the first point of contact for customers seeking assistance with Microsoft Windows & O365 issues.
• Provide fast, clear, and effective solutions through chat support.
• Create a positive experience by showing empathy and patience while troubleshooting.
• Use your technical expertise to diagnose and resolve complex problems.

Must-Have Skills & Qualifications:

• Typing speed of

  35 WPM or higher

  (mandatory)
• Prior experience in

  technical support via chat

• Excellent

  written and verbal communication

  skills
• Any

  Graduate or Postgraduate

  (Degree Certificate & Consolidated Marksheet mandatory)
• Hands-on experience troubleshooting

  Microsoft Windows & O365

  queries
• Certifications like

  Microsoft Certified: Azure Fundamentals or M365 Fundamentals

  are a strong plus
• Strong problem-solving skills and ability to thrive in a fast-paced environment
• Patience, empathy, and a customer-first mindset
• Must be ready for

  100% WFO

  , no hybrid options

Infosys BPM is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace where everyone can thrive.

Ready to launch your career with a global leader?

Come meet us and take the first step toward a rewarding future!

Regards,

Infosys BPM

Talent Acquisition | INFY HR