Job
Description
Juniper is serious about customer experience, and your contributions will be key to provide exceptional content experiences and customer success. The PACE team in Bangalore is looking for a motivated candidate to create customer-focused documentation for Juniper s products in the Automated WAN space. The role requires strong technical skills and an ability to translate complex technologies into easy-to-use content for our customers. The ideal candidate is a persistent self-starter with strong collaborative skills, who enjoys continuous learning and can push through barriers to get things done. Responsibilities : Work with a team of writers and editors based in Bangalore and Sunnyvale, CA, USA, to research, write, and produce high-quality, topic-based documentation for Juniper Networks products and applications. Produce a range of deliverables including short-format web copy, in-product instructions, tooltips, and user guidance to take our users through the digital experience in an intuitive manner to complete their tasks. Collaborate with key stakeholders such as UX designers, product managers, content strategists, subject matter experts and of course a warm and welcoming team of technical writers. Follow established style and process guidelines to provide consistency and completeness. Minimum Qualification and Experience: BA/BS in Communication, Journalism, English, Computer Science, or related degree, or comparable experience. 5+ years experience in developing product documentation. Excellent writing, organizational, interpersonal, and communication skills. Experience in the networking domain working on network technologies, including routing, switching, network security, network automation, network management etc Demonstrated ability to craft effective snackable/short-format text for GUIs and web, as we'll as easy-to-understand user guidance instructions. Ability to research complex technical concepts (independently and collaboratively) and develop effective deliverables to serve customer needs. Strong problem-solving skills; ability to make progress with less-than-complete information. Experience with XML authoring tools and Content Management Systems. Knowledge of basic UX design best practices. Preferred Experience: Technical certifications in the Networking domain. Producing content for or designing in-app tours
