Informatica MDM Product Support

Informatica

2 - 7 years

9 - 13 Lacs

bengaluru

Posted:3 hours ago| Platform:

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Skills Required

product management computer science manager quality assurance data management shell scripting customer support informatica technical support product support sql

Work Mode

Work from Office

Job Type

Full Time

Job Description

Manage customer support technical issues daily, including verifying issues, isolating and diagnosing the problem, and resolving the issue.
Provide technical support to partners, sales engineers and post-sales consultants via telephone, email and the web.
Reproduce product behaviours to determine the problem root-cause(s), issue work-arounds and solutions.
Coordinate with Quality Assurance and Engineering teams to report and solve product defects.
Author, edit, publish an online knowledge base of known issues/solutions.

What Wed Like to See

Articulate well and have skills in customer relatonship responsiveness, sensitivity, diplomacy
Are comfortable working both independently and collaboratively.
Youre advanced problem-solving skills and technical aptitudes allow you to adapt to new circumstances and learn when facing new problems and challenges.
Applying your business knowledge and resource management skills you meet requirement, and set the example for good work procedures. In addition to the attributes mentioned, youll also be able to:
Inspire and motivate people to lead support behind the vision, make it sharable by everyone.

Role Essentials

College degree in computer science related subject mandatory.
Analyse, debug and trouble-shoot skills,
Minimum 2+ years of experience on Informatica MDM or CDI or CAI is mandatory

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