Posted:3 weeks ago|
Platform:
Work from Office
Full Time
Positions : Service Delivery Manager (SDM)
Role Details
Responsible for Sales of branch clients & Servicing walk-in-customers, handling queries, information on different products and services, handling front desks when needed and actively working on operation processes of the bank.
Job description
Handle following duties at Branch: Trade-Business related, Non-Trade related & General Banking operations related.
Looking after client servicing at the branch lobby.
Checking KYC documents on new client Account opening forms.
Onboarding of newly acquired clients through welcome call and audit on sales process.
Managing TAT for all service & operational transactions.
Activation of clients on net banking and other non-branch channels.
Business lead generation and passing to relevant sales channel.
Managing overall client satisfaction score card for the branch.
Authorization & audit checks for all operation transactions.
Age must be within 30 years for SDM.
Educational Qualification: Graduation and above
Experience: 2-3 years banking industry with atleast 1-2 year of branch banking operation experience.
Good interpersonal skills with a command on English and Local language
Indusind Bank
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