INDIA CE COCO NCR FIELD Service

CNH Industrial

6 - 8 years

9 - 15 Lacs

faridabad

Posted:1 month ago| Platform:

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Skills Required

construction equipments mttr pdi tools & gauges trouble shooting after sales amc services

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Purpose

Key Result Areas (KRAs) / Measures of Performance (MOP’s): -

Carry out PDI/Commissioning and mandatory services of Case products in assigned area
Render warranty services to machines in assigned area within company guidelines
Repair breakdown machines at site with right tools and gauges
Maintain MTTR (Mean time to response & restore) as per company norms, by providing timely support to the customers.
Generate revenue streams in parts, service and lubes as per set targets.
Establish key customer relationships with targeted contact management and on-site customer visits as per monthly/quarterly and annual plans.
Collect customer testimonials (written and video) about good product performance and after sales support every month.
Conduct service camps & operator meets as per set targets ,Execute AMC services to machines under contract management

Key Responsibilities

Background Information and Main Activities: -

Responsible for the restoration of equipments to achieve more availability with optimum spares used.
Responsible for fault finding, troubleshooting and maintenance of all CASE products.
Reducing equipments breakdown period by continuous monitoring of equipment condition by scheduled inspection and alert customers before potential problems.
Responsible for all activity of after sales service for the area.
Support to repair and trouble shooting of equipment.
Maximize retention of existing customers thru quality service.
Submit technical reports in THD with accurate analysis and photos.
Provide information on competition machines
Generate leads during service activities for machines sales
Educate and train customer and operators during visits

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