Incident Manager

Cradlepoint

4 - 8 years

13 - 20 Lacs

Noida Uttar Pradesh India

Posted:2 days ago| Platform: Foundit logo

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Skills Required

Data Analysis Machine Learning. Sharing Collaboration ebp Ericsson Portfolio

Work Mode

Remote

Job Type

Full Time

Job Description

What you will do:

Lead and facilitate recovery efforts, ensuring swift restoration of services and outstanding customer experience.
Collect comprehensive Root Cause Analysis data to facilitate post-event investigations.
Act as the primary orchestrator of Ericsson internal management communication.
Initiate and manage escalations when necessary, acting as Crisis Manager throughout these events.
Coordinate seamless transition of responsibilities among technical and management teams during emergencies.
Play an active role in refining Emergency Handling and Problem Management processes.
Validate the security considerations of remote connections and customer documentation through constant user access verification.
Foster a culture of knowledge sharing by consistently searching, re-using and sharing valuable information.

The skills you bring:

Data Analysis.
Customer Success.
Negotiation.
Machine Learning.
Service Delivery Models and Strategy.
Emergency handling.
Knowledge Transfer and Reuse.
Knowledge Sharing and Collaboration Skills.
Coaching and Mentoring.
Performance management / controlling.
Emergency Recovery skills.
EBP (Ericsson Business Process and Finance Processes).
Ericsson Portfolio.

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