2 Incident Escalation Jobs

As a global leader in cybersecurity, CrowdStrike is dedicated to safeguarding the people, processes, and technologies that propel modern organizations. Since 2011, our unwavering mission has been to prevent breaches, and we have revolutionized modern security with our cutting-edge AI-native platform. Our diverse clientele spans across various industries, relying on CrowdStrike to uphold the functionality of their businesses, ensure community safety, and propel progress in their lives. At CrowdStrike, we are driven by a strong sense of purpose. We foster a culture that empowers every member of our team to take charge of their professional journeys. We are constantly seeking passionate individuals with a keen focus on innovation and an unwavering dedication to our customers, community, and colleagues. Are you ready to contribute to a mission that truly matters The future of cybersecurity awaits your expertise. We are currently looking for a highly skilled engineer to join our Digital Operations Center (DOC) team. The ideal candidate should possess extensive experience in managing end-to-end incident lifecycles within a 24/7/365 DOC environment, including monitoring, detection, resolution, and communication. This role plays a crucial part in maintaining the stability, performance, and reliability of our IT network and product services. Collaboration across regions and shift handoffs are essential as the DOC, IT, and product teams operate on a global scale. **Responsibilities:** - **Leading:** As a DOC / IT Ops Engineer, you will bring expertise in Incident Management, Problem Management, Change Management, Knowledge Management, and Proactive Monitoring areas. Lead monitoring efforts of key internal services and incident teams, while ensuring proper escalation and alerts to crisis teams. Advocate for the best practices outlined in the DOC Playbook throughout the team. Drive the implementation, enhancement, and documentation of policies, procedures, and processes for the DOC. Foster a technology innovation mindset with a focus on AI Operations and self-healing scripts. - **Monitoring and Alerting:** Continuously monitor internal IT and product-related incidents using various tools and platforms. Develop, configure, and oversee alerting systems to promptly identify and notify relevant parties of emerging issues. Facilitate crisis team assessments or activations through rapid situational awareness for incident coordinators. - **Incident Management and Escalations:** Coordinate and escalate issues to appropriate teams and stakeholders when necessary. Maintain clear and concise communication during incidents, providing regular updates to stakeholders. Collaborate with cross-functional teams to support root cause analysis of complex issues. Document and uphold standard operating procedures for DOC response and escalation processes. - **Continuous Improvement:** Identify opportunities for enhancing monitoring and alerting systems and processes. Participate in post-incident reviews and contribute to the development of preventive measures. Stay informed about industry trends and best practices in all-hazards operations center operations and technologies. - **Documentation and Reporting:** Maintain detailed and accurate incident logs and documentation. Generate regular reports on tracked incidents, assessments, and status. Provide insights and recommendations based on incident analysis and trends. **Requirements:** - **Education:** Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field. Equivalent work experience will be considered. - **Experience:** Minimum of 6 years of experience in Digital Operations Center (DOC) or a similar environment like NOC or IT Operations. Proven experience in maintaining a common operating picture with existing monitoring tools and situational awareness dashboards. Strong understanding of network protocols, systems, and infrastructure. - **Skills:** Excellent problem-solving and analytical skills. Strong communication and interpersonal skills. Ability to work effectively under pressure and manage multiple priorities. Proficiency in scripting languages (e.g., Python, Bash) with AI Ops knowledge being a plus. Familiarity with ITIL practices and frameworks is desirable. Understanding of incident command system (ICS) principles and best practices in the technology industry. - **Certifications:** Relevant certifications such as CCNA, CCNP, or equivalent are preferred. **Work Environment:** This role may require shift work to ensure 24/7 coverage of the DOC. Ability to thrive in a high-stress, fast-paced environment is necessary. **Work Location:** Pune (Work from office) At CrowdStrike, we offer a range of benefits including a remote-friendly and flexible work culture, competitive compensation and equity awards, comprehensive physical and mental wellness programs, generous vacation and holidays, paid parental and adoption leaves, professional development opportunities for all employees, vibrant office culture with world-class amenities, and more. We are committed to creating an inclusive environment where everyone is valued for their unique contributions and empowered to succeed. As an equal opportunity employer, we support veterans and individuals with disabilities through our affirmative action program. If you require assistance in accessing or reviewing the information on our website, need help with submitting an employment application, or require accommodations, please reach out to us at recruiting@crowdstrike.com for further support.,

Dear Professional, We are excited to present a unique opportunity at Cognizant, a leading IT firm renowned for fostering growth and innovation. We are seeking talented professionals with 3 to 5 years of experience in Major Incident Management,Critical Incident Handling,Incident Response,ITIL Incident Management Root Cause Analysis,Incident Escalation,Service Restoration,War Room Coordination,ServiceNow,BMC Remedy,Jira Service Management,PagerDuty,ISO 20000,COBIT,Major Incident Manager,Incident Response Lead to join our dynamic team. Your expertise in these areas is highly sought after, and we believe your contributions will be instrumental in driving our projects to new heights. We offer a collaborative environment where your skills will be valued and nurtured. To proceed to the next step of the recruitment process, please provide us with the following details with Updated resume to sathish.kumarmr@cognizant.com Please share below details (Mandatory) : Full Name(As per Pan card): Contact number: Email Current Location: Interested Locations: Total Years of experience: Relevant years of experience: Current company: Notice period: NP negotiable: if yes how many days they can negotiate? : If you are Serving any Notice period Means please mention Last date of Working: Current CTC- Expected CTC- Availability for interview on Weekdays ? Highest Qualification? Additionally, we would like to schedule a virtual interview with you on 26th June 2025 . Kindly confirm your availability for the same. We look forward to the possibility of you bringing your valuable experience to Cognizant. Please respond at your earliest convenience. Thanks & Regards, Sathish Kumar M R HR-Cognizant Sathish.KumarMR@cognizant.com