Incharge - Warehouse Operations

Job Responsibilities Managing the entire warehouse operation Ensuring all KPI parameters are achieved Conducting monthly business reviews Ensuring stock accuracy Effectively communicating and coordinating with customers for all escalations Ensuring profitability at the site and meeting all compliance requirements (manpower, vendor management) Technical Skills Good knowledge in Excel, SAP, CAPA, CIP & KAIZEN Good communication skills Primary Responsibilities SAP management Warehouse KPI management Managing CAPA Kaizen implementation Warehouse stock management Customer escalations handling Educational Qualifications Category: Bachelor's Degree Key Performance Indicators KPA KPI Customer Contractual KPI: Achievement of Customer/Site Specific KPIs as per SLA Customer Relationship: Timely recording and response to Customer Complaints with CAPA & RCA Inventory Management: Daily Count and Monthly Wall to Wall Count; Nil Variance in Monthly Stock Audit with zero customer debit Billing & Invoicing: Timely submission of Monthly Billing Data to HO & to Client Petty Cash Management: Timely submission of CBS with approval / approved Budget Audit Observation: Closure of Internal Audit Query on CBS, Asset, SOP, Financial Transactions at Warehouse Vendor Services: Ensuring high level of Services from Manpower/Housekeeping/Security and other Vendors. Supporting Vendor on any pending issues. Adherence to S & E, CLRA, Minimum Wages, PF, ESI, Vendor Payout. Timely Submission of Vendor Bills to Corporate Office. Placement & Tracking: Vehicle placement vs indents received. Vehicle status update at any given point of time. POD (Proof of Delivery): Timely and accurate receiving of PODs with remarks within 15 days from date of delivery. Quality Control: SOP adherence / Nil NC in Audit. Maintaining Warehouse Compliances (Apart from Manpower Compliances). Ensuring 5S Compliance. Maintaining Incident Log and timely closure. Process Improvement: CIP and its closure as per Timelines decided. Increased Productivity. Training & Development: Identifying Training Needs and developing training calendar for site. Functional skills training. HR Process: Improvement in Attrition rate. Required Skills Warehouse KPI Management