Inbound Sales Representative Associate- Messaging

You have an opportunity to work as an Inbound Sales Representative Associate- Messaging in Accenture, a global professional services company known for its leading capabilities in digital, cloud, and security. With a focus on Next Generation Customer Operations - Service Desk Non-Voice Support, you will play a crucial role in managing and resolving customer queries, handling escalations, and addressing complaints to provide the best resolutions. Your responsibilities will include closing faults and complaints within SLAs, transforming customer support into a value-generating service that sets a strategic differentiator in the market. To excel in this role, you should be equipped with a qualification in Any Graduation and possess 1 to 3 years of relevant experience. Your day-to-day tasks will involve recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests within the defined scope of support. You will be expected to manage unplanned interruptions efficiently to restore normal service operations promptly, particularly for non-voice interactions such as email, web, and chat. As an Inbound Sales Representative Associate- Messaging, you will be an individual contributor working within a team, focusing on solving routine problems primarily through precedent and referral to general guidelines. Your interactions will be mainly within your team and with your direct supervisor. You will receive detailed to a moderate level of instruction on daily tasks and new assignments. It's essential to note that this role may involve working in rotational shifts to cater to the operational requirements effectively. Join Accenture in its mission to deliver on the promise of technology and human ingenuity every day, serving clients worldwide and creating shared success for clients, people, shareholders, partners, and communities. Visit www.accenture.com to explore more about the company and its diverse range of services.,