Inbound Customer Support

Job Description: As an Inbound Customer Support representative at 1path2peace, located in Bengaluru, you will be handling customer inquiries and complaints via phone, email, and chat. Your responsibilities will include providing technical support, resolving issues, and ensuring customer satisfaction. Day-to-day tasks will involve troubleshooting technical problems, documenting interactions, and escalating complex issues to higher-level support teams when necessary. Key Responsibilities: - Handle customer inquiries and complaints through phone, email, and chat - Provide technical support and resolve issues to ensure customer satisfaction - Troubleshoot technical problems and document interactions - Escalate complex issues to higher-level support teams when necessary Qualifications Required: - Experience in Customer Support and Technical Support - Strong Interpersonal Skills and ability to ensure Customer Satisfaction - Analytical Skills for problem-solving and troubleshooting - Excellent verbal and written communication skills - Ability to work collaboratively within a team - Proficiency in relevant customer support software and tools - Experience in the technology or telecommunications industry is a plus - Bachelor's degree or equivalent in a relevant field,