IN-Manager_Travel Management_Business Services Corporate_IFS_Gurgaon

About the job

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

Operations

Management Level

Manager

Job Description & Summary

At PwC, our people in property management focus on providing strategic advice and solutions for clients in the real estate industry, helping them optimise their property portfolios and maximise returns. These individuals handle property acquisitions, leasing, asset management, and development projects.

In facilities and infrastructure management at PwC, you will focus on creating and maintaining efficient and effective operations of physical workspaces, including maintenance, security, and space planning. You will play a crucial role in creating a comfortable and productive environment for employees and clients.

• Why PWC
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At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm's growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations.

Job Description & Summary: A career in Infrastructure and Property, within Internal Firm Services, will provide you with the opportunity to be a part of developing and managing the PwC operational infrastructure that allows us to support our people and our clients. We focus on all aspects of internal infrastructure services from real estate site selection, facilities management, and physical security to managing relationships with Firm travel partners and event planning.

Our Travel team is responsible for providing research and planning services related to airfare and hotels to assist all levels of staff with making the necessary travel plans to ensure safe and efficient travel to various destinations.

Responsibilities

Centralized Support for Travel :

• Act as the single point of contact for all Travel Related services like Rail/Air/ Visa/Hotel/ offsite and partner meets
• Develop & support strategic policies and programs for corporate travel
• Study operations of alternate service providers/options to make suitable informed judgment on price, terms and conditions.
• Handle and oversee all travel arrangements (air, lodgings etc.) and operations
• Gather and analyze internal requirements, liaise with vendors for best service offerings and provide suggestions / recommendations to LOS/ IFS team requester [rates/ contract terms/ retention clause etc].
• Manage relationships with travel agencies, airlines, hotels and vendors
• Negotiate for costing with the third party [Travel management organizations] to ensure that they are within the limits of the budgeted amount and formulate terms of contracts with the contractors in alignment to PwC's vendor management process.
• Provide advice on travel documents, insurance, import/Visas etc
• Ensure compliance in all aspects of travel procedures
• Facilitate the entire process of Travel as per the contract [escalation matrix] from the time of the request to the closure of the billing.
• Provide timely, accurate, and comprehensive communication to both the requester and vendor during off sites and partner meet
• Oversee and coordinate communication efforts with the third party to ensure uninterrupted services for the employees
• Drive continuous improvement of travel programs
• Drive operations as per the Internal PwC policies
• Work closely with Internal Audit and to work on the areas highlighted by them to ensure these are not repeated
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Query Handling

• Work towards ensuring customer service by assisting/ handling any events related queries by coordinating with the responsible internal teams/ stakeholders.
• Resolve vendor or supplier grievances and develop and build strong relationships with third party vendors [travel management companies].
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Effective Record Management

• Maintain an MIS for vendor details [including total number of transactions , airlines sales volume , LOS sales ]
• Analyses data and provides reports to senior management on the expenses, trends and recommendations for cost reduction in the hotel and event related services.
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Collaboration Internal Stakeholder

• Purpose of the Interaction
• Internal Stakeholders
• To provide assistance in the Itinerary selection as per the requirements and facilitate the entire process by providing options. Seek partner approvals
• Finance Team
• To coordinate with finance team to facilitate and validate vendor invoices and highlighting any delay in receiving payments to ensure timely payments. To raise PO for advance payment requirements and ensure timely clearances of the invoices.
• Procurement
• To work together with the procurement team for the Event vendor identification process to optimize cost while balancing quality

Collaboration External Stakeholder

• Purpose of the Interaction
• External vendors [ Travel Agencies]
• To identify appropriate service providers; negotiating pricing terms and conditions and coordinate with existing vendors for renewal of contracts on an annual basis; clarify any process, policy and system related queries and resolve them.
• Ensure billing belated deliverables are met with in timely fashion.
• Billing
• Oversee timely payments to contractors as per the SOP's and highlight any areas that require corrective action in order to facilitate the payment process smoothly.
• Set timelines with vendors for bill receipt in desired format in stipulated time frame.
• Verify the covering sheet in accordance with contract
• Good knowledge of excel and will be responsible for entire payment reconciliation to the vendors.

Mandatory Skill Sets

Centralized Support for Travel, Travel management

Preferred Skill Sets

Query handling, record management

Years Of Experience Required

10+ years

Education Qualification

B.Com, BBA, MBA, M.Com, PGDM