IN - Documentation Process

Job Description

Job Description: Documentation Process Role: Analyst – Documentation Process Designation: Junior Analyst Work Location: Mangalore Shift: 9 hours per day, with shift changes every month. (Should be open for rotational shifts) About Us unifyCX ( www.unifycx.com ) is an emerging Global Business Process Outsourcing company with a strong presence in the U.S., Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines. We provide personalized contact centers, business processing, and technology outsourcing solutions to clients worldwide. In nearly two decades, unifyCX has grown from a small team to a global organization with staff members all over the world dedicated to supporting our international clientele. At unifyCX, we leverage advanced AI technologies to elevate the customer experience (CX) and drive operational efficiency for our clients. Our commitment to innovation positions us as a trusted partner, enabling businesses across industries to meet the evolving demands of a global market with agility and precision. unifyCX is a certified minority-owned business and an EOE employer who welcomes diversity. Role Overview Your job description as a Document Processing CSR is as follows: To provide the best possible customer service for members, attorneys, and associates by processing documents correctly To obtain specific information from legal documents and input it into the computer system To properly complete various forms of paperwork To email documents to attorneys To precisely note member files in the computer system To perform other duties as assigned by Supervisor/Manager when needed To arrive on time and stay for the duration of your scheduled shift To maintain proper records of attendance Report to Supervisor/Manager Qualifications Type at least 35 WPM Must be able to operate a computer and use the internet Be familiar with 10-key Legibly complete paperwork Familiar with Microsoft Office Physical Requirements Must be able to sit for eight hours Must be able to use wrists, hands, and fingers for typing at a computer for eight hours Must be able to see and read a computer screen Why Join Us? Impactful Work: Make a real difference by helping customers solve their technical problems. Innovative Environment: Work with cutting-edge technology and be part of a forward-thinking company. Supportive Team: Join a team that values your contributions and supports your growth. Show more Show less