Developers are a mainstay of product teams and are expected to have prior experience using modern, agile software
development practices. They will take responsibility for the design and development of applications, writing and
maintaining efficient code. They will work closely with product managers and architects to determine technical effort
required for product features and be able to efficiently estimate and break work down into vertical slices. Developers
have a quality first mindset, ensuring they create efficient unit tests and work alongside testers to create rapid
feedback loops. Although design and coding practices are a focal point of the role, developers will be expected to
have Tshaped skills, being able to turn their hands to the practicalities of testing, support and deployment.
A Developer will always look for ways to improve the efficiency of engineering practices, through methods such as
pair programming, continual refactoring and feature toggling Senior Developers will not be afraid to explore new
ways of working for the team to increase quality, stability and cadence of delivery.
A Developer works within product teams to
Design and develop high quality products using modern engineering practices
Introduce techniques to ensure that high quality code can be delivered quickly and efficiently through
automation and modern software engineering practices and tools, such as
o Effective branching strategies
o Efficient, lean test automation frameworks
o Utilizing automated code scanning tools
o Providing quick effective quality feedback
Ensure support items are rapidly triaged and managed
Work with DevOps engineers and test engineers to embed practices in the team which enable consistent predictable, fully tested deployments
Directly lead and mentor developers and test engineers on all of the above
Engage with stakeholders to understand user stories and determine requirements
Provide guidance on what is configuration vs customization with a focus on solutions that remain close to out of box functionality as possible.
Customize and develop ServiceNow applications and support rollout of new applications and modules.
Configure Application UIs and Workflows
Demonstrate understanding of application modules including ITSM, HRSD, Selfservice Portal, Virtual Assistance, Integration s hub and ATF.
Create custom reports and dashboards with supporting metrics and KPIs that adhere to best practices and have a high focus on impact to instance performance
Collaborate with other ServiceNow administrators and developers to develop effectively with a global focus
Be diligent in maintaining consistency in code alignment across instances and in clean code in update sets
Proactively identify system deficiencies in the ServiceNow instances and provide solutions to remediate
Ensure that configuration is consistent across development, testing, and production environments.
Mandatory skill sets
2+ years of experience working in a development role for a ServiceNow Platform.
1+ years of experience as a ServiceNow administrator.
Experience in transitioning technology from locally focused to centralized technology service organization.
Experience with ITSM, ITBM, HRSD, Integration Hub or Service Portal modules within ServiceNow
Understanding of RESTful Web Service and APIs.
IT and Security management best practice (ITIL, COBIT, ISO standards).
Experience developing workflows and supporting service technology teams
Experience in developing solutions in JavaScript and Glide
Preferred skill sets
Desired Certifications
ITIL Foundations Certification
ServiceNow Developer Certification(s)
A Developer needs specific technical skills.
Strong understanding of ServiceNow essentially holding the SNow ITSM Implementer Certification
o Best practices
o Core table structures
o Common SN APIs and Script Includes
o Scoped applications and SN store applications/plugins, including application upgrades
Years of experience required
2+ yrs
Education qualification
Bachelors
Education
Degrees/Field of Study required Bachelor of Engineering
Degrees/Field of Study preferred
Required Skills
ServiceNow Service Catalog
Accepting Feedback, Active Listening, Agile Methodology, Application Security, Communication, Configuration Management (CM), Cybersecurity, Emotional Regulation, Empathy, Enterprise Architecture, Human Resources (HR) Consulting, Inclusion, Intellectual Curiosity, IT Change Management, Optimism, Risk Compliance, ServiceNow Customer Service Management (CSM), ServiceNow Ticketing Tool, Teamwork, Well Being
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