About The Role
Apertum Online is a leading B2B technology and operations service provider company based out of Mumbai, India providing business and technical expertise to the global online and mobile gaming industry. Apertum offers a dynamic and rewarding environment for high achievers looking to work and learn alongside like-minded individuals to build and support scalable products which already provide entertainment to millions of users and take them to the next level.As a part of Payment Operations at Apertum Online, you'll be responsible for owning the payment operations strategies whilst providing leadership and expertise in the field of payments for our products used by millions of daily global users. You'll collaborate with talented stakeholders across our remote working organisation to work on improvements, optimisation initiatives, and integrations to ensure the best payment experience for our customers.We are passionate about caring for our customers and we ensure we are up to date with our latest product development in the Apertum Online ecosystem so we are able to offer the best experience.
What You'll Be Doing
- Define, own, and manage core payment operations, core metrics including our KPIs in the area of payment acceptance rates, payment performance, conversion, compliance, cost, and more.
- Continuously analysing market trends across the payment space in order to increase the quality and efficiency our customers experience.
- Monitor business and process metrics in order to identify solutions and deliver improvements related to core metrics and KPIs.
- Collaborate with cross-functional teams including product and engineering to solve local challenges and deliver enhanced CX.
- Recruit, manage, lead, and motivate a team of professionals, ensuring the team builds and maintains a deep understanding of our technology and customers.
- Assess and manage changing payment landscapes and evolving industry trends whilst remaining current on all changes to regulations and systems.
- Ensuring the payments team are remaining current on industry trends.
- Establish and revise policy, enforcing and implementing compliance directives, reviewing system enhancements, and assessing operational needs.
- Ensure end user issues are resolved in a timely manner
- Manage, Recruit and Train a team of payment specialists across different Geographies.
- Act as a primary POC with Network Partners to resolve ongoing Production issues.
Requirements
- Fluency in both written and spoken English
- Bachelor's or Master's degree in finance or a related field
- Minimum 3-8 years management experience
- Advance knowledge of global payment systems, region specific rules and regulations
- Payment operations experience across tech / fintech / gaming industry is an advantage
- Expert experience managing, leading and building a wider team
- Strong analytical and decision-making skills, with the ability to use data and metrics to drive improvements in payment operations
- Experienced owning and and solving complex payment issues
- Understanding of Compliance and Risk Awareness
- Qualification: Degree + Master's
What's In If For You
- Annually Bonus
- Health and Life Insurance
- IT Asset provided
- 5 days working
- Paid leaves of 21 days (excluding 12 public holidays)
- Team fun activities
- Quarterly Team Outings
- Annual company retreat - Our Operations team went to Goa in 2022 and Udaipur in 2023 and Sri Lanka in 2025
- Highly talented, dependable co-workers in a global, multicultural organization
- Our teams are small enough for you to be impactful
- Our business is globally established and successful, offering stability and security to our Team Members
Interview Process
- 30 min Aptitude Test
- Remote video screening with our Talent Acquisition Team
- Remote 90 min video interview loop with 3 x Team Members (30 mins each)
- 24-72 hour feedback loops throughout the process
If you're interested, we encourage you to apply! Every application is reviewed by a member of our team (AI is not used in our recruitment process), and we aim to respond within 48 hours.
