Implementation Consultant

Implementation Consultant

Accountabilities

• Engage with client stakeholders (operations, IT, finance) to understand workflows and business objectives.

• Document functional and technical requirements aligned with best practices.

• Design solutions leveraging HUB capabilities for NAV oversight, performance management, reporting and post trade.

• Configure the SaaS platform, ensuring alignment with client requirements.

• Coordinate internal and client resources to meet implementation goals.

• Manage data mapping, cleansing, and migration activities.

• Work with APIs and integration frameworks to connect the platform to market data providers, OMS/EMS, custodians, and other third-party servicer & systems.

• Conduct end-user training sessions and produce user documentation.

• Ensure smooth knowledge transfer to client teams.

• Support user testing and go live process.

• Provide hypercare and post-go-live support to ensure adoption.

• Maintain strong client relationships, escalate issues and manage expectations effectively.

Deliverables

• Successful delivery of end-to-end customer go lives

• Translated stakeholder requirements, including Customer, Design, technology to feed product evolution

• Contribute to, and drive customer user engagement in delivery process

• Consistently meet or exceed expectations when evaluated against HUBs core values and technical standards

• Own your personal continued development

About you:

• Minimum 5+ years business analysis or relevant experience

• Agile experience - working within client implementations

• Technical experience such as SQL, APIs and integration frameworks

• Experience working with internal or external customer stakeholders

• Asset management / financial services experience

• Proactive, dynamic self-starter who is hands-on and can work across numerous teams in the business

• A team player, able to work in a collaborative and supportive environment to get things done

• Someone who can influence decisions, push things along and generally is eager to support moving the product delivery process forward

Nice to have.

• Understanding of integration and functional architecture

• Knowledge of the Azure cloud stack