Immediate Opening For Technical IAM Engineer support with Kiya.ai

Responsibilities

Direct Responsibilities

• Infrastructure Maintenance
• Ensure the IAM infrastructure (SailPoint/ ETAC/ LDAP IDM) is available and functional with a daily Monitoring check
• Check and remediation: exploration errors, Authorization, Servers integration
• Provisioning check and remediation on servers to meet KPI expectations
• Infrastructure/ Application availability & monitoring
• Incident Management:
• First user contact: Support users in the resolution of incidents (ServiceNow/Email)
• Incident analysis and resolution
• Entry point for Expert escalation
• Contribution to continuous production optimization (curative and preventive)
• Service Requests management: Support people of end user queries (ServiceNow/Email)
• Strong hands-on experience on Web and Application servers
• Provide technical leadership and Propose improvements related to the support activity (job performance, service request, production incidents)
• Good knowledge on Incident/Change/Problem management process (ServiceNow).
• Have good knowledge on setting up monitoring of servers through Dynatrace tools

Contributing Responsibilities

• Contribute to the knowledge transfer with Paris OPS teams
• Contribute to the definition of procedures and processes necessary for the team
• Help build team spirit and integrate into BNP Paribas culture
• Contribute to the regular activity reporting and KPI calculation
• Contribute to continuous improvement actions
• Contribute to the acquisition by ISPL team of new skills & knowledge to expand its scope

Technical & Behavioral Competencies

• Knowledge of ITIL
• General IT infrastructure knowledge
• Strong infrastructure skills Cloud & OPEN (OS Linux RHEL, Windows Server, Middleware, etc.)
• Knowledge and experience with IAM tool: SAILPOINT/ Cyberark - Enterprise Password vault
• Good written and spoken English
• French speaking will be appreciated
• Measure and identify areas for improving Quality and overall Delivery
• Able to communicate efficiently
• Good Team Player

Ankita Bhagat
Talent Acquisition Human Resources, Kiya.ai Email ID: ankita.bhagat@kiya.ai

Mobile Number : 7738314200

• www.kiya.ai