Immediate hiring for International BPO Voice @ Kolkata

Job Summary:

We are looking for dynamic and customer-focused professionals to join our Health Insurance voice support team. The ideal candidate will have prior experience in handling international voice calls, excellent English communication skills, and a customer-first attitude. This is a full-time role involving rotational shifts and offering a competitive in-hand salary with hikes based on the candidate's last drawn salary.

Key Responsibilities:

• Handle inbound and outbound calls from international customers regarding health insurance queries, claims, policies, and other services.
• Provide accurate information and ensure customer satisfaction through excellent service delivery.
• Resolve customer complaints efficiently and escalate unresolved issues as needed.
• Update CRM systems and maintain detailed call logs and customer records.
• Work in a team-oriented environment and meet performance targets related to quality and productivity.

Key Requirements:

• Experience: Minimum 6 months of experience in an international voice process (mandatory).
• Communication: Fluent in spoken and written English with a neutral accent.
• Availability: Immediate joiners will be given preference.
• Shifts: Comfortable with rotational shifts (including night shifts as per business need).
• Technical Skills: Basic computer proficiency and familiarity with CRM systems.
• Education: Minimum high school diploma or equivalent; graduates preferred.

What We Offer:

• Competitive in-hand salary with hike on last drawn salary
• 5-day work week with rotational offs
• Professional work environment in the health insurance sector
• Growth opportunities and skill development programs

Job Types: Full-time, Permanent, Fresher

Pay: ₹23,000.00 - ₹35,000.00 per month

Benefits:

• Health insurance
• Life insurance
• Paid sick time
• Paid time off

Education:

• Higher Secondary(12th Pass) (Required)

Experience:

• International voice process: 1 year (Required)

Language:

• English (Required)

Location:

• Kolkata, West Bengal (Required)

Work Location: In person

Speak with the employer
+91 9634480553