Job Requirements Job Requirements Role/Job Title: Associate Relationship Manager-Micro Enterprise Loan Function/Department: Rural Banking Job Purpose The role entails deepening relationships with Rural Banking accounts and ensuring best in-class service to the customers. The role bearer has a responsibility to support Relationship Manager in identifying Business owners / entrepreneurs in the defined catchment and assessing their business loan needs. The role bearer is responsible for driving client acquisition, building household level customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals. Roles & Responsibilities Manage zoning activity to map household needs in villages and areas allocated. Conduct end-user checks as specified post disbursal of loans while achieving monthly and annual group loan booking targets. Assess and evaluate the client needs and generate new sources of revenue by leveraging cross sell opportunities as per their lifestyle, risk profiling and requirements. Contribute to penetration of liabilities business in Rural markets through lead generations and account opening as per needs of customer. Achieve individual and branch sales goals through new business sales, referrals and retention of account relationship. Nudge behavioral changes in customers to drive them towards online banking. Maintain high collections efficiency through discipline and drive. Monitor preparation of accurate documentation of loans and saving account. Coordinate with operations officer to ensure timely and accurate data entry. Ensure compliance as per the bank requirements. Conduct field audits and customer verifications to ensure high quality of accounts. Gather latest Market intelligence and track and benchmark against best practices in competitor banks. Recommend process changes in order to improve service efficiency and quality across the branch network. Provide support for implementation of livelihood advancement and community development initiatives. Education Qualification Graduation: BA / BCom / BSc / BBA / BCA / BE / BTech or any other graduate. Experience: 0 to 1 years of relevant branch banking experience. Show more Show less

Job Requirements Job Title: Relationship Manager-Business Banking Function: Business Banking Job Purpose The role entails providing financial solutions to meet the working requirements of business banking customers and ensuring best-in-class relationship management and customer experience to become their banking partner of choice. The role bearer is responsible for asset NTB client acquisition along with liabilities and FX deepening. The role will closely collaborate with the product and operations teams to drive effective customer acquisition, servicing, and deepening. Roles & Responsibilities Responsible for acquiring new customers for business banking with a detailed understanding of credit assessment. Knowledge on liability, Forex, trade and client relationships, delinquency management, relationship management, and an analytical mindset. Managing the portfolio effectively through continuous monitoring of accounts and renewals, enhancement, retention and ensuring portfolio hygiene with minimal open deferral and covenants. Develop a superior working relationship with branch banking for cross-leveraging & synergy optimization and work within the overall bank ecosystem with other stakeholders. Evaluate the growth strategy based on competitor analysis and feedback from different channels and customers. Recommend process changes in order to improve service efficiency and quality across the branch network. Demonstrated ability in sales planning and conceptualizing promotions and marketing initiatives. Understanding of financial statements, credit Assessment and title-security documents Educational Qualifications Graduation: Bachelor’s in engineering / Technology / Math’s / Commerce / Arts / Science / Biology / Business / Computers / Engineering / Management. Post-graduation: MBA, PGDM. Professional Qualification: Preferred Chartered Accountant (CA). Experience: 5-10 years of relevant branch banking experience Show more Show less

Job Requirements Role/ Job Title: Lead-HR Technology Function/ Department: Corporate Function > Human Resources > Employee Experience > HR Technology Job Purpose The role holder will be primarily responsible to drive the project rollout. The candidate will be interacting with different stakeholders to ensure smooth roll out of projects. Roles & Responsibilities The candidate will be responsible for end-to-end project roll out which will include but not limited to: Interact with business / COE to understand the requirement. Should be able to articulate / convert the requirement in BRD. Interact with stakeholders (partners / Developers / IT) to ensure smooth Project Delivery. Interact with Business to have sessions on new product releases, UAT, Training, demos of build. Monitoring day to day work of the Team who are part of the project including internal as well as external. Be part of Business in their journey to understand the problem and provide logical and system solution. Should have good understanding of HRMS and related modules. Should have good technical knowledge to be able to interact with external stakeholders like IT, Integration Team etc. Should have knowledge about different integrations with third party applications. Review the projects updates, WIP and create a plan to roll out effectively by taking business into confidence. Interact with SI partners, IT & other stakeholders to ensure project timelines are achieved. Should be able to build good relationship with COEs. Should have good knowledge of Oracle Fusion HCM. Should have experienced in implementation of different Fusion HCM modules viz Time & Labour, Performance, CoreHR, Recruitment, Talent Management, OTBI Reports, extracts. Secondary Responsibilities Incumbent will be the SPOC for project roll out. Will also be overlooking different requirement coming with different systems in place. Managerial And Leadership Responsibilities Build effective team, create capabilities by training team on different upcoming technologies. Encourage team members and retain talent in the team. Education Qualification Graduation: Any Graduate Post Graduation: Any Postgraduate Experience: 8 to 15 years of relevant experience. Show more Show less

Job Requirements Job Requirements Job Title: Branch Manager Company Name: IDFC FIRST Bank Job Type: Full-Time Job Category: Retail Banking Department: Retail Banking > Branch Banking > Branch Location: Ahmedabad Additional Parameters IDFC FIRST Bank is seeking a highly motivated and experienced Branch Manager to join our Retail Banking team in Nashik, Maharashtra, India. As a Branch Manager, you will be responsible for overseeing the operations and performance of our branch, ensuring the delivery of exceptional customer service, and driving business growth. Key Responsibilities Manage the day-to-day operations of the branch, including customer service, sales, and employee management Develop and implement strategies to achieve branch targets and goals Monitor and analyze branch performance, identify areas for improvement, and take corrective actions Ensure compliance with all banking regulations and internal policies and procedures Build and maintain strong relationships with customers, promoting the bank's products and services Lead and motivate a team of branch staff, providing coaching and training as needed Conduct regular performance evaluations and provide feedback to employees Collaborate with other departments to drive business growth and enhance customer experience Handle customer complaints and resolve issues in a timely and professional manner Prepare and submit reports on branch performance and activities to senior management Qualifications Bachelor's degree in Business Administration, Finance, or a related field Minimum of 5 years of experience in retail banking, with at least 2 years in a managerial role Strong knowledge of banking products and services Excellent leadership, communication, and interpersonal skills Proven track record of meeting and exceeding sales targets Ability to analyze data and make data-driven decisions Sound understanding of banking regulations and compliance requirements Proficient in Microsoft Office and banking software Willingness to work flexible hours and travel as needed If you are a dynamic and results-driven individual with a passion for customer service and a strong background in retail banking, we encourage you to apply for this exciting opportunity at IDFC FIRST Bank. We offer a competitive salary, benefits package, and opportunities for career growth and development. Join our team and be a part of our mission to provide innovative and personalized banking solutions to our customers. Show more Show less

Job Requirements Role/ Job Title - Deputy Manager-Acquisition(Household) Function -Branch Banking Job Purpose The role entails direct customer interaction and is responsible for business acquisition of savings accounts for a designated branch. It will also entail explaining and selling banking products to customers and acting as a link between customers and bank - ensuring best in-class service to the customers. The role bearer has a responsibility to support Sales Manager in catchment mapping, customer feedback and identifying and converting potential opportunities. The role bearer is responsible for driving client acquisition, deepening customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals. Roles & Responsibilities Key / Primary Responsibilities of the Role - List the primary deliverables Acquisition of NTB Savings account customers in the identified segment and reference generation from the specified catchment area Ensure acquisition of high quality savings accounts in terms of product mix, segments and constitution mix Proactive registration and activation of acquired customers to direct banking channels Meet and exceed the defined targets of new customer acquisitions month on month by analysing transaction banking needs of the customer Assist and support the Sales Manager in catchment mapping and scoping exercise Provide regular feedback to SM / RM on opportunities and customer needs Ensure adherence to selling norms and SOPs defined by the organization Ensure strict compliance with internal guidelines and external regulations Ensure quality sourcing in line with the Bank's policy Secondary Responsibilities - List the deliverables other than primary, but essential for the role High degree of market awareness and understanding of customer's needs Collaborate with other branch departments and functions to provide products and service offerings to the customer to ensure customer centricity Qualifications Graduate - Any discipline Part Time / Full Time - Full Time Experience Minimum Number of Years - 0-4 years Show more Show less

Job Requirements Job Requirements Role/ Job Title: Virtual Relationship Manager Business: Retail Banking Function/ Department: Retail Liabilities Place of Work: Sales hub Roles & Responsibilities '-Responsible for deepening customer relationships to increase customer relationship value Responsible for driving quality engagements over call with customers by following industry best practices '- Responsible for increasing mobile banking adoption and drive initial login on Optimus app '-CASA value build up and new client acquisition and increase in 'Product Holding Per Customer' within mapped portfolio '- Responsible for cross-sell of pre-approved products such as Credit Card and other offers to increase products per customer Ensure all customer profiling for mapped customers and presented with suitable banking products as per their need and requirement Be solution oriented and ensure effective on-boarding on Mobile/Net Banking, Bill Pay, SIP, Insurance & Investment solutions, Retail and SME Loans and relevant banking programs. Ensure monthly operating plan is met to improve scorecard and decile rankings. Coordinate with respective teams for closure of retail assets & trade transactions business generated through client engagement. Responsible for creating a customer-focused approach for quick resolution of all queries and complaints to achieve NPS benchmarks. Ensure strict adherence to the bank policies and compliance Pitch Relationship Banking program benefits and eligibility criteria to customers and on-board customers/groups to the RB program Secondary Responsibilities '- Assist audit and ensure compliance to internal and external regulations and guidelines Provide best in-class customer service to all clients to become their primary banker. Key Success Metrics 'Individual Contribution : CASA Growth, Fee Income Growth, NTB Customer IDs, Net Promoter Score(NPS) % customers Optimus download, #products per customer (PPC), #cross-sell (assets products), %increase in avg ORV, #customers upgraded to RB program, #family/groups created Show more Show less

Job Requirements Role/ Job Title:Cluster Lead-First Wealth Function/ Department: Private Banking Job Purpose The job entails overseeing Relationship Managers (RMs) in the branch, ensuring their recruitment, training, and continuous development to meet set goals. Responsibilities include guiding and mentoring RMs for goal achievement, maintaining team productivity, and achieving revenue targets. The role involves enhancing customer engagement, especially with High Net Worth Individual (HNI) clients, across various banking sectors. It also entails driving cross-selling initiatives, ensuring compliance, and delivering exceptional customer service while focusing on data-driven sales strategies for portfolio improvement. Upholding efficient request handling, adherence to processes, fostering a customer-centric culture, attracting top talent, and monitoring employee productivity and attrition rates are integral aspects of this position. Roles & Responsibilities Responsible for quality recruitment, training, developing the knowledge and capability of RMs in the branch and also provide guidance, anytime feedback and mentorship to individuals for enablement of achievement of the defined goals Ensuring the RM Team maintains productivity, achieve goal sheet objectives and revenue targets. Also incumbent is responsible for monitoring quality of engagement, sales and processes for the RMs in the branch. Enhancing engagement with HNI customers through joint calls with RMs Ensuring engagement across liabilities, retail assets, business banking, trade forex, wealth business and credit cards business in the region. Responsible to initiate thrust on cross sell and to enhance product holding ratios in the mapped clients for the branch. Ensuring that relationship managers are earning incentivesin the branch assigned Driving execution of the triggers, campaign and programs designed and released by the channel management & product teams Incumbent is responsible to ensure that the relationship managers provide best customer service to their portfolio customers and ensure all processes are followed as laid down within the bank’s audit and compliance framework Envisage data driven sales plans for existing liability product customers of the region to improve portfolio quality and account usage. Ensure periodic reviews and trainings to the team Ensure First Time Right (FTR) is driven as a guiding principle for all requests. Client requests and complaints to be addressed efficiently within stipulated timelines. Ensure all sales activity is recorded as per the organizational process and all sales and service processes are adhered to by self and branch team. Lead the IDFC First's customer first culture by driving the team to take up high degree servicing norms to ensure absolute customer delight Attract and retain best-in-class talent for RM's in the Branch Monitor key parameters on employee productivity and attrition rates and make necessary improvements Champion the use of data analytics to increase engagement and product holding for customers being managed by the team Education Qualification Graduation: Any Graduate Experience: 5 to 10 years of relevant experience Show more Show less

Job Requirements Job Requirements Role / Job Title: Elite Banker-NRI Function/Department: Retail Liabilities Job Purpose The Acquisition Manager will be responsible for opening accounts for interested customers and ensuring end to end documentation. They will drive mobile banking adoption & usage, increase cross-sell of products and work towards upgrading and on-boarding customers in the relationship banking program. Professionally driven to achieve higher customer satisfaction and increase retention. RM to have complete knowledge of end-to-end bank offerings, key goals of RM, bank systems and key onboarding steps for products cross-sell. Roles & Responsibilities Sources new bank customers through digital leads and propensity model and via referencing on the already opened accounts. Ensure smooth onboarding of the accounts opened. Cross sells banks products to the customers CASA value builds up for the initial 2 months of account opening - Initial funding and then subsequent money inflow. Responsible for creating a customer-focused approach for quick resolution of all queries and complaints to achieve NPS benchmarks. Ensure strict adherence to the bank policies and compliance. Pitch Relationship Banking program benefits and eligibility criteria to customers and on-board customers/groups to the RB program. Secondary Responsibilities Assist audit and ensure compliance to internal and external regulations and guidelines. Provide best in-class customer service to all clients to become their primary banker. Managerial & Leadership Responsibilities Lead the IDFC First's customer first culture by driving the team to take up high degree servicing norms to ensure absolute customer delight. Monitor and achieve key parameters in employee productivity, hiring quality and attrition rates and make necessary improvements. Champion the use of data analytics to power up marketing propositions for liability customers. Hiring VRM zonal heads basis zonal requirements on number of customers to be catered. Education Qualification Graduation: Any Graduate Post Graduation: Any Post Graduate Experience: 2-5 years of relevant experience in Banking or allied Business. Show more Show less

Job Requirements Job Requirements Role/ Job Title: Senior Data Engineer Business: New Age Function/ Department: Data & Analytics Place of Work: Mumbai/Bangalore Roles & Responsibilities 'Minimum 6 years of Data Engineering experience and 3 years in large scale Data Lake ecosystem Proven expertise in SQL, Spark Python, Scala, Hadoop ecosystem, Have worked on multiple TBs/PBs of data volume from ingestion to consumption Work with business stakeholders to identify and document high impact business problems and potential solutions First-hand experience with the complete software development life cycle including requirement analysis, design, development, deployment, and support Advanced understanding of Data Lake/Lakehouse architecture and experience/exposure to Hadoop (cloudera,hortonworks) and AWS Work on end-to-end data lifecycle from Data Ingestion, Data Transformation and Data Consumption layer. Versed with API and its usability A suitable candidate will also be proficient Spark, Spark Streaming, AWS, and EMR A suitable candidate will also demonstrate machine learning experience and experience with big data infrastructure inclusive of MapReduce, Hive, HDFS, YARN, HBase, Oozie, etc. The candidate will additionally demonstrate substantial experience and a deep knowledge of data mining techniques, relational, and non-relational databases. Advanced skills in technical debugging of the architecture in case of issues Creating Technical Design Documentation (HLD/LLD) of the projects/pipelines Secondary Responsibilities 'Ability to work independently and handle your own development effort. Excellent oral and written communication skills Learn and use internally available analytic technologies Identify key performance indicators and establish strategies on how to deliver on these key points for analysis solutions Use educational background in data engineering and perform data mining analysis Work with BI analysts/engineers to create prototypes, implementing traditional classifiers and determiners, predictive and regressive analysis points Engage in the delivery and presentation of solutions Managerial & Leadership Responsibilities 'Lead moderately complex initiatives within Technology and contribute to large scale data processing framework initiatives related to enterprise strategy deliverables Build and maintain optimized and highly available data pipelines that facilitate deeper analysis and reporting Review and analyze moderately complex business, operational or technical challenges that require an in-depth evaluation of variable factors Oversee the data integration work, including integrating a data model with datalake, maintaining a data warehouse and analytics environment, and writing scripts for data integration and analysis Resolve moderately complex issues and lead teams to meet data engineering deliverables while leveraging solid understanding of data information policies, procedures and compliance requirements Collaborate and consult with colleagues and managers to resolve data engineering issues and achieve strategic goals Key Success Metrics 'Ensure timely deliverables. Spot Data fixes. Lead technical aspects of the projects. Error free deliverables. Show more Show less

Job Requirements Role/ Job Title: Credit Manager – Home Loans Function/ Department: Retail Banking Job Purpose The role bearer will be in direct contact with the consumers in order to establish their credit, worthiness, ensuring completion of verifications and adhering to the guidelines set as per the company credit policy. Roles & Responsibilities Responsible for underwriting secured and unsecured proposals for loan customers as per the laid down policies & procedure to honour the agreed SLAs and manage area business volumes. Conduct personal discussion with customers to establish credit worthiness. Control and contain front-end delinquencies by calling up customer on first presentation. Making sure completion of credit/KYC documents and verification- telephonic, field & collateral visits. Coordinate with sales to achieve targets and ensure SLAs are met. Ensuring credit policy adherence to the accepted standards. Education Qualification Graduation: Any Graduate Experience: 2 to 5 years of relevant experience in Credit Show more Show less

Job Requirements Job Title – Associate Relationship Manager-Group Business Unit - Retail Banking-Rural Banking Function - Rural Sales Job Purpose The role entails deepening relationships with Rural Banking accounts and ensuring best in-class service to the customers. The role bearer has a responsibility to support the Relationship Manager in identifying prospective customers and converting them into real business opportunities. The role bearer is responsible for helping create Joint Liability Groups and centres and manage them through the formation, disbursal and collection phases while driving client acquisition, building household level customer relationships and capitalizing on lifetime value in each relationship. Roles & Responsibilities Manage zoning activity to map household needs in villages and areas allocated. Conduct end-user checks as specified post disbursal of loans while achieving monthly and annual group loan booking targets. Assess and evaluate the client needs and generate new sources of revenue by leveraging cross sell opportunities as per their lifestyle, risk profiling and requirements. Contribute to penetration of liabilities business in Rural markets through lead generations and account opening as per needs of customer. Achieve individual and branch sales goals through new business sales, referrals and retention of account relationship. Maintain high collections efficiency through discipline and drive. Monitor preparation of accurate documentation of loans and saving account. Coordinate with operations officer to ensure timely and accurate data entry. Ensure compliance as per the bank requirements. Conduct field audits and customer verifications to ensure high quality of accounts. Gather Latest Market intelligence and track and benchmark against best practices in competitor banks. Recommend process changes in order to improve service efficiency and quality across the branch network. Provide support for implementation of livelihood advancement and community development initiatives. Secondary Responsibilities Recommend process changes in order to improve service efficiency and quality across the branch network. Provide support for implementation of livelihood advancement and community development initiatives. Key Success Metrics Customer Acquisition targets, Cross sell targets. Educational Qualifications Bachelors in Math’s / Commerce / Arts / Science / Biology / Business / Computers / Engineering / Management / any other. Experience 0 - 5 years of relevant branch banking experience. Show more Show less

Job Requirements Job Requirements Role/Job Title: Associate Relationship Manager-Home loan / Loan against property Function/Department: Rural Banking Job Purpose To deliver a high-quality client service and customer retention. Enhance product sales and new client acquisition. Roles & Responsibilities Identifying New Markets, must work towards attracting new customers and generating leads through local activities like organizing canopy activities/leaflet distribution/cold calling and etc. To service, the leads referred by sales front/cross/selling or other channels. To deliver a high-quality client service and customer retention approach to managing client relationships to enhance product sales and new client growth targets. Achieve agreed individual performance targets for income generation, product sales and new client growth targets. Login to disbursement completion, fulfilment, counselling, and handholding the customer through the entire process of sanction and disbursement. Ensuring that customer doesn’t become a non-starter e.g. helping collections to recover EMI’s in case of default. Building the relationship in the Market by meeting the Local Builders, Business communities and new channels. Education Qualification Graduation: BA / BCom / BBA / BSc / BTech / BE or any other graduate. Experience: 0 to 2 Years in NBFCs/Banking. Show more Show less

Job Requirements Role / Job Title: Branch Sales Manager- Affordable Home Loans (MBL) Function/Department: Micro Business Loans Job Purpose The role entails scaling up and growing the customer base for the branch. It also entails developing constructive relationships with customers and working closely with them to boost volume of business across geographies by establishing a strong foundation with them as their financial partner of choice. This role encapsulates the responsibility of customer sourcing and acquisitions and building strong relationships with key dealers and strategic partners to help in client sourcing and acquisition. This is a critical branch level role that directly impacts the revenue and P&L for the branch. Responsibilities Roles & Responsibilities: Acquisition of Home loan customers in the identified segment and reference generation from the specified catchment area. Grow the asset under management base for home loan lending solutions and ensure that the overall revenue, cost, profitability, and portfolio quality targets are met. Collaborate with the product team to ensure that the customers are offered the best-in-class solutions funding or multi-funding requirements, and key direct sales team are appropriately incentivized. Target and Manpower planning for the region. Ensure recruitment and training of manpower – Branch Sales Managers/BCM/BOM Will be responsible for meeting disbursements targets month on month. Education Qualification Graduation: Any Post Graduation: MBA, PGDM Experience: 2 - 5 years of total experience. Show more Show less

Job Requirements Role/Job Title: Associate Relationship Manager-Liabilities Function/Department: Rural Banking Job Purpose The role entails deepening relationships with Rural Banking accounts and ensuring best in-class service to the customers. The role bearer has a responsibility to support Relationship Manager in penetration of liabilities business in Rural markets through lead generations and account opening as per needs of customer. The role bearer is responsible for driving client acquisition, building household level customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals. Primary Responsibilities Lead Area Mapping in the catchment and maintain accurate and timely daily activity / Sales reports. Prepare Wish list of customers through cold calling and promotion activities to drive awareness about the bank and products across the catchment area. Ensure completion of account opening formalities with strict adherence to KYC norms. (Field verification Mandatory) Engage customers with multiple products at the time of account Opening. (viz: Mobile banking / Net banking registration / Recurring Deposit-Fixed Deposit activation) Ensuring account activation and subsequently maintaining the health of account. Ensure superior customer service to capture larger wallet share of population. Spearhead resolution of customer queries and issues. Assess and evaluate the client needs and generate new sources of revenue by leveraging cross sell opportunities as per their lifestyle, risk profiling and requirements. Ensure compliance as per the bank requirements. Recommend process changes in order to improve service efficiency and quality across the branch network. Provide support for implementation of livelihood advancement and community development initiatives. Recommend process changes in order to improve service efficiency and quality across the branch network. Provide support for implementation of livelihood advancement and community development initiatives. Education Qualification Graduation: BA / BCom / BBA / BSc / BTech / BE or any other graduate. Experience: 0 to 2 years of relevant branch banking experience. Show more Show less

Job Requirements Role/Job Title: Sales Manager - Gold Loan Function/ Department: Gold Loan Job Purpose The role entails the responsibility of generating gold loan business through different channels. It includes administering and training a team of Direct Selling Teams to expand gold loan business in that locality/branch. Roles & Responsibilities Ensuring Monthly Sales targets are meet with acquisition in NTB (New to Bank) and ETB (Existing to Bank) customers. Existing liability customers are pitched for gold loans. Ensure month on month growth in EOP (Execution only platform) Assets for Gold loan business/per branch. Fee Income should be Minimum 1% of total disbursals. Customer Follow ups to be done at regular intervals for timely renewal of cases to ensure Minimum renewal pending cases. Co-ordination with valuers to be done time to time basis. Ensure most of the customers are aligned to pay valuation charges as per product norms. Ensuring healthy collections with Nil First equated monthly instalment / First presentation Default and minimizing fresh flow in Bucket X. PSL (Priority sector lending) Tagging and should be aware about PSL norms. Helping branch liability team in Audits and ensuring proper communications to customer before any packet Opening. Conduct Marketing activities in the local market for generating NTB gold loan customers. Willingness to work extensively in the field and travel across the region on short notice. Carrying out ad-hoc activities as per the requirement of the department. Proficient in MS - Word /Excel and power point Personal drive and positive work ethic to deliver results within tight deadlines and in demanding situation. Education Qualification Graduation: Any Post-graduation: MBA. Experience: 5-10 year of experience in retail banking, preferably with exposure to lending products Show more Show less

Job Requirements Job Title – Associate Relationship Manager-Group Business Unit - Retail Banking-Rural Banking Function - Rural Sales Job Purpose The role entails deepening relationships with Rural Banking accounts and ensuring best in-class service to the customers. The role bearer has a responsibility to support the Relationship Manager in identifying prospective customers and converting them into real business opportunities. The role bearer is responsible for helping create Joint Liability Groups and centres and manage them through the formation, disbursal and collection phases while driving client acquisition, building household level customer relationships and capitalizing on lifetime value in each relationship. Roles & Responsibilities Manage zoning activity to map household needs in villages and areas allocated. Conduct end-user checks as specified post disbursal of loans while achieving monthly and annual group loan booking targets. Assess and evaluate the client needs and generate new sources of revenue by leveraging cross sell opportunities as per their lifestyle, risk profiling and requirements. Contribute to penetration of liabilities business in Rural markets through lead generations and account opening as per needs of customer. Achieve individual and branch sales goals through new business sales, referrals and retention of account relationship. Maintain high collections efficiency through discipline and drive. Monitor preparation of accurate documentation of loans and saving account. Coordinate with operations officer to ensure timely and accurate data entry. Ensure compliance as per the bank requirements. Conduct field audits and customer verifications to ensure high quality of accounts. Gather Latest Market intelligence and track and benchmark against best practices in competitor banks. Recommend process changes in order to improve service efficiency and quality across the branch network. Provide support for implementation of livelihood advancement and community development initiatives. Secondary Responsibilities Recommend process changes in order to improve service efficiency and quality across the branch network. Provide support for implementation of livelihood advancement and community development initiatives. Key Success Metrics Customer Acquisition targets, Cross sell targets. Educational Qualifications Bachelors in Math’s / Commerce / Arts / Science / Biology / Business / Computers / Engineering / Management / any other. Experience 0 - 5 years of relevant branch banking experience. Show more Show less

Job Requirements Job Requirements Role/Job Title: Sales Manager - Gold Loan Function/ Department: Gold Loan Job Purpose The role entails the responsibility of generating gold loan business through different channels. It includes administering and training a team of Direct Selling Teams to expand gold loan business in that locality/branch. Roles & Responsibilities Ensuring Monthly Sales targets are meet with acquisition in NTB (New to Bank) and ETB (Existing to Bank) customers. Existing liability customers are pitched for gold loans. Ensure month on month growth in EOP (Execution only platform) Assets for Gold loan business/per branch. Fee Income should be Minimum 1% of total disbursals. Customer Follow ups to be done at regular intervals for timely renewal of cases to ensure Minimum renewal pending cases. Co-ordination with valuers to be done time to time basis. Ensure most of the customers are aligned to pay valuation charges as per product norms. Ensuring healthy collections with Nil First equated monthly instalment / First presentation Default and minimizing fresh flow in Bucket X. PSL (Priority sector lending) Tagging and should be aware about PSL norms. Helping branch liability team in Audits and ensuring proper communications to customer before any packet Opening. Conduct Marketing activities in the local market for generating NTB gold loan customers. Willingness to work extensively in the field and travel across the region on short notice. Carrying out ad-hoc activities as per the requirement of the department. Proficient in MS - Word /Excel and power point Personal drive and positive work ethic to deliver results within tight deadlines and in demanding situation. Education Qualification Graduation: Any Graduate Post-graduation: MBA. Experience: 2-10 year of experience in retail banking, preferably with exposure to lending products Show more Show less

Job Requirements Role/ Job Title: Trade Desk Officer Function/ Department: Branch Banking Job Purpose The role entails processing Trade transactions for branch and nearby branches under HUB and scope model. The role will closely collaborate with spoke branches, Trade CPU (operations Team), Trade product and Trade compliance to process trade transaction effectively for superior customer service. Roles & Responsibilities: First Level of Scrutinize & process the submitted documents like LC, BG, Export/ Imports, /LC Advising/ Confirmation/ Issuance/ SBLC/ Collections/ Bill Discounting, Payments etc. Ensure to minimise no. of Trade transaction rejection by Trade CPU. Handling of rejections/queries raised by Trade CPU. Assisting spoke branches in handling and managing trade transactions. Adherence defined TAT for Trade Products. Reduce/Eliminate customer complaints by providing superior services. To ensure that the transaction complies with all the regulatory requirements under the current RBI guidelines in addition to the banks internal policies and procedures. Good understanding of RBI & FEMA regulations and UCPDC. Liaise with other departments in relation to transactions being handled. Manage transaction follow-up and record updates accordingly Follow up with customers/RM/TC for closure of outstanding EDPMS and IDPMS. Regular interaction with relevant stakeholders for implementation of new products/policies/guidelines and improving operating efficiency & customer satisfaction. Handling back office related activities in an efficient manner. Assist in transactional regulatory checks as required. Assist the monitoring team in following up matters with clients as required Education Qualification Graduation: Any Graduation. Post-graduation: Any Post-graduation. Experience 5-7 years of relevant experience. Show more Show less

Job Requirements Job Title: Branch Manager-Rural Company Name: IDFC FIRST Bank Job Type: Full-Time Job Category: Retail Banking Department: Retail Banking > Rural Banking > Liabilities > Branch Management > Branch Sales Location: Gharaunda, Haryana 132114, India IDFC FIRST Bank is seeking a highly motivated and experienced Branch Manager-Rural to join our team in Gharaunda, Haryana. As a leading bank in India, we are committed to providing exceptional financial services to our customers in both urban and rural areas. The Branch Manager-Rural will play a crucial role in driving the growth and success of our rural banking division. Key Responsibilities Manage and oversee the daily operations of the rural branch, including customer service, sales, and branch performance. Develop and implement strategies to increase branch profitability and achieve sales targets. Build and maintain strong relationships with customers, local businesses, and community leaders to promote the bank's products and services. Lead and motivate a team of branch staff to deliver excellent customer service and achieve sales goals. Monitor and analyze branch performance data to identify areas for improvement and implement corrective actions. Ensure compliance with all banking regulations and internal policies and procedures. Collaborate with other departments within the bank to develop and implement new products and services for the rural market. Qualifications Bachelor's degree in Business Administration, Finance, or a related field. Minimum of 5 years of experience in retail banking, with at least 2 years in a managerial role. Proven track record of achieving sales targets and driving business growth. Strong leadership skills and the ability to motivate and manage a team. Excellent communication and interpersonal skills. Knowledge of rural banking practices and regulations. Ability to work in a fast-paced and dynamic environment. We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a results-driven individual with a passion for rural banking and a desire to make a positive impact in the community, we encourage you to apply for the Branch Manager-Rural position at IDFC FIRST Bank. Show more Show less