Job
Description
Key Requirements / Responsibilities: Implement and manage the effectiveness of Incident, Service Request, Change and Problem management processes for the service area Assist stakeholder teams as required, coordinate with product engineering team Resolve technical issues through debugging, research, and investigation. Design, implement, and configure the Ping Directory LDAP infrastructure, including server installation, deployment, and integration with other systems. Develop and maintain LDAP schema, object classes, and attributes to meet business requirements and ensure optimal performance. Perform LDAP directory server configuration, optimization, and tuning to ensure high availability, scalability, and reliability. Administer and troubleshoot LDAP services, including monitoring LDAP servers, analysing logs, and resolving performance and connectivity issues. Collaborate with cross-functional teams to integrate LDAP services with other applications, such as single sign-on (SSO), identity and access management (IAM), and authentication systems. Ensure LDAP infrastructure adheres to security best practices and implement necessary security controls, including authentication, authorization, and encryption. Work closely with network and system administrators to coordinate LDAP server deployments and ensure seamless integration with the existing infrastructure. Stay up to date with industry trends and advancements in LDAP technologies and contribute to the evolution and improvement of LDAP services within the organization. Document LDAP infrastructure design, configurations, and troubleshooting procedures for reference and knowledge sharing. Strong communication skills, both verbal and written Must be able to thrive in a fast-paced, high-energy environment Ability to work independently, adapt quickly, and maintain a positive attitude Troubleshoot and maintain user onboarding workflows and role provisioning Ability to perform Root Cause Analysis and suggest solutions to avoid errors Support onboarding of application and platform users. Monitor IAM platform components and resource Provide IAM support to end users. Work involves day to day health check, incident support (as per defined scope and levels), e-mail support, tool upgrades and monitoring of systems, reporting the status and working with Development and QA teams to help them fix the issues. Should be a good team player to work on a competitive environment Qualifications: Education: Bachelor's Degree required Skills Expertise Good soft skills i.e., verbal & written communication and technical document writing Prior experience working in remote teams on global scale Customer orientation skills Scripting knowledge
