Human Resources Specialist

Title: HR Technical Specialist, Success Factors

Sector: IT & Services Consulting

Location: Permanent Work From Home (Anywhere in India)

Duration: 1-Year - Renewable Contract

Working Hours: Monday to Friday, Eastern Standard Time Zone

About the Role

The HR Technical Specialist, SuccessFactors, is responsible for supporting and enhancing the SAP SuccessFactors module, including Compensation, Recruitment, OB, and LMS, with potential opportunities to work in other areas.

This role bridges technical configuration and functional HR expertise, ensuring seamless execution of annual cycles, system updates, and user support. The specialist collaborates cross-functionally with the P&C (HR) team, specifically, Compensation, Talent Acquisition, and external vendors to deliver scalable and compliant solutions that improve employee experience and operational efficiency.

What you'll do:

• Collaborate with internal stakeholders across P&C (HR) functions and external vendors to gather requirements and deliver system solutions.
• Deliver configuration, testing, and deployment of annual Compensation cycles (e.g., Merit), ensuring accuracy and timely execution.
• Triage all incoming tickets for SF within SLA timelines, taking the lead on Compensation, Recruitment, OB, and LMS module tickets.
• Maintain documentation for all changes, configurations, and testing to ensure data integrity and audit readiness.
• Participate in bi-annual SuccessFactors release cycles, including planning, testing, stakeholder communication, and workbook maintenance.
• Ensure compliance with system security, change management, and business policies.
• Generate ad hoc reports as needed.
• Provide backup coverage and cross-training support within the HR Systems team.

What you'll bring to the table:

• Bachelor's degree in human resources, Business Administration, Information Systems, or related field.
• 3+ years of hands-on experience with SAP SuccessFactors, including configuration and support of Compensation, Recruitment, OB, and LMS modules.
• Experience supporting annual Compensation cycles such as Merit and Short-Term Incentive Plans.
• Solid understanding of HR processes and workflows across Total Rewards, Talent Acquisition, and Learning.
• Proficiency in the ServiceNow ticketing system and reporting tools such as Excel or Power BI.
• Excellent collaboration and communication skills with cross-functional teams.
• Solid critical thinking and problem-solving abilities.
• Project management skills and the ability to manage multiple priorities are ideal.
• SAP SuccessFactors certification in one or more relevant modules is preferred.