Human Resources Services Coordinator III

As a primary point of contact for employees at UKG, your role will involve ensuring timely and accurate responses through phone and email channels. You will be expected to apply advanced root cause analysis and problem-solving techniques to provide effective resolutions while escalating when appropriate. Educating employees on benefits options using summary plan descriptions and knowledgebase tools will also be part of your responsibilities. Guiding employees through life events such as new hires, marriages, and dependent verifications will require your support. Collaboration with internal teams to build strong relationships across departments is essential. Additionally, mentoring and training junior team members to promote knowledge sharing and team development will be encouraged. Your ability to identify and lead process improvement opportunities, contributing to innovation and efficiency projects, will play a significant role. Demonstrating considerable autonomy in managing tasks and making informed decisions to meet project goals is a key aspect of this position. Strong verbal and written communication skills are required, along with a demonstrated ability to communicate effectively and manage customer expectations. You should have proven capabilities to handle complex and sensitive situations professionally and thoroughly. A high degree of technical skills applicable to task performance, including proficiency in MS Office, is expected. Demonstrated leadership skills are essential, with the ability to mentor and guide team members effectively. A problem-solving mindset, coupled with a passion for helping others and driving customer satisfaction, will be valuable in this role. Please note that this position requires working in EST and PST time zones. In terms of qualifications, a Bachelor's degree in Commerce, Science, or Arts is required. Certification in the Benefits Administration industry is a plus, while FPC/CPP Certification is recommended. As part of UKG, you will be part of an organization that is on the verge of something truly special. With a strong market position in workforce management and human capital management, we are dedicated to supporting customers of all sizes, industries, and geographies with our AI-powered product portfolio. At UKG, we are committed to being an equal opportunity employer and promoting diversity and inclusion in the workplace, including the recruitment process. If you have a disability and require additional assistance at any point during the application and interview process, please reach out to UKGCareers@ukg.com.,