Hubspot Support Analyst

Marcus Evans Group

Marcus Evans

Looking ahead, our vision for the Global Software Development department is not only to deliver technical solutions but also to act as a strategic enabler of business success. By supporting and optimizing platforms like HubSpot, we strengthen cross-team collaboration, enhance customer engagement, and empower data-driven decision-making. In doing so, the department positions itself as a central force in shaping the company's future growth and competitiveness.

In this dynamic role, the HubSpot Support Analyst reports to the IT Project Manager and plays a critical part in supporting users, resolving issues, and ensuring HubSpot is configured to meet evolving business needs. The Analyst collaborates closely with stakeholders across Sales, Marketing, and Operations, offering both technical expertise and user guidance to maximize adoption and effectiveness. With strong communication skills and a customer-support mindset, the HubSpot Support Analyst contributes directly to smoother operations, higher user satisfaction, and the overall success of the company.

This is a position for one of our offices in India.

Key Responsibilities

• Act as the primary point of contact for all HubSpot-related queries, troubleshooting issues, and ensuring timely resolution.
• Support users in adopting and optimizing HubSpot CRM for day-to-day business processes in Sales and Marketing.
• Conduct user training sessions, support calls, and one-on-one guidance as required.
• Proactively communicate HubSpot updates, feature releases, and process changes to all stakeholders.
• Collaborate with business teams to gather feedback and work with Development teams to enhance CRM workflows.
• Create, manage, and deliver reports and dashboards for tracking adoption, user performance, and business KPIs.
• Provide Excel-based data analysis support and assist in report automation or integration as needed.
• Document common issues, FAQs, and create easy-to-follow support guides for users.
• Communicate system issues or feature requests to the HubSpot technical support/development team as required.
• Collaborate with the Global Learning & Quality team to leverage the expertise of L&Q Specialists where appropriate, and to integrate Hubspot e-learning solutions through the Learning Management System (LMS).

Qualifications

• Experience: 23 years of total experience, with at least some exposure to CRM systems (HubSpot preferred, but experience in any CRM system is acceptable).
• Strong communication skills with a customer-focused, people-handling approach.
• Proven ability to troubleshoot software and process-related issues efficiently.
• Good Excel and reporting skills for data analysis and presentation.
• Ability to handle multiple support requests in a fast-paced environment.
• Proactive and self-driven with a problem-solving mindset.
• Comfortable conducting user calls, group sessions, and training.

Preferred Qualifications

• Hands-on experience with HubSpot CRM administration and support.
• Background in Sales or Marketing process support, with an understanding of how CRM platforms enable pipeline management, lead nurturing, and performance tracking.
• Experience developing user documentation, FAQs, or e-learning materials, supporting scalable knowledge sharing and adoption.
• Proven experience working effectively with global, cross-functional teams, demonstrating cultural awareness, adaptability, and clear communication across diverse backgrounds and time zones.

Compensation & Benefits

• Competitive base salary.
• Part of a highly skilled and collaborative team.
• Bonus available on performance.
• May require relocating to Mumbai or Hyderabad with occasional international travel.

We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.