Hub Business Process Analyst - Service Operations

Job Description

You will collaborate with the GBPO to adapt global process strategies to local HUB requirements, design and develop detailed plans for the implementation of new business processes in the local unit and identify opportunities for process standardization and continuous improvement, ensuring alignment with both global objectives and regional needs. You will work closely with the SMEs and HuB stakeholders to implement new processes, incorporate industry best practices and operational feedback, monitor process adoption and performance, gather insights to refine and optimize process execution & document and maintain standardized methodologies and best practices to support ongoing improvements. You will be the primary liaison and representative of Hub s in discussions with the GBPO and other HuB s BPO s, ensuring that local requirements are aligned to the global process framework, foster cross-functional collaboration to drive the integration, harmonization, and digitization of processes across the organization & establish governance mechanisms to monitor progress, ensure compliance, and maintain accountability for process performance. You will serve as a change champion by promoting the adoption of new processes through targeted training and communication initiatives, collaborate with HR and training teams to support smooth transitions and effective process implementation across teams & partner with leadership to align process improvement initiatives with budgetary goals, ensuring cost-effective implementation. Living Hitachi Energys core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business. Your background: You hold a bachelor s or master s degree in Business Administration, Engineering, Operations Management, or a related field. Significant experience in business process management, particularly in integrating and digitizing processes in a region environment. Proven ability to work effectively with cross-functional teams and SMEs, preferably within the energy, technology, or industrial sectors. Experience in process standardization and digital transformation is highly preferred. Excellent project management, analytical, and communication skills with a focus on data-driven decision-making. Willingness to travel as needed to support initiatives. Lean Six Sigma certification with relevant experience in the service operations function is highly desired.