Hotel Reservations Specialist

The Hotel Reservations Specialist role is a full-time, on-site position located in Nainital. As a Hotel Reservations Specialist, your primary responsibilities will include managing reservations, responding to customer inquiries, delivering exceptional customer service, and capitalizing on sales opportunities. Your daily duties will involve processing bookings, liaising with guests through phone and email, providing training to new team members, and ensuring a smooth reservation process for all guests. To excel in this role, you should possess strong reservations management skills, effective communication abilities, and a customer-centric approach. Sales experience and proficiency in training new staff are also essential for success in this position. Additionally, you should exhibit excellent interpersonal and problem-solving skills, collaborate well within a team setting, and be proficient in using reservation systems or similar software. While prior experience in the hospitality industry is beneficial, it is not a mandatory requirement for this role. Candidates from the Uttarakhand - Kumaon region will receive preference to support local employment initiatives. Join our team as a Hotel Reservations Specialist and contribute to delivering exceptional service to our guests while maximizing sales opportunities.,