Job
Description
We are looking for a warm, professional, and service-oriented Front Office Receptionist to join our hospitality team at The Royal Grand The ideal candidate will be the first point of contact for our guests and must ensure that every guest receives a warm welcome and prompt service throughout their stay. Key Responsibilities Greet guests warmly upon arrival and ensure a smooth check-in/check-out process Handle reservations, cancellations, and room assignments efficiently Manage guest requests, complaints, and feedback with professionalism and urgency Maintain the front desk area in a neat and organized manner Answer incoming phone calls and provide accurate information regarding hotel services and local attractions Coordinate with housekeeping and other departments to ensure guest satisfaction Maintain up-to-date knowledge of room availability, rates, and special offers Process payments, issue invoices, and maintain guest accounts accurately Follow all hotel policies and standard operating procedures Uphold The Royal Grand image by maintaining a professional appearance and behavior Qualifications Proven work experience as a hotel receptionist, front desk representative, or similar role preferred Knowledge of hotel management software (e.g., IDS, Opera, or similar) is an advantage Strong communication skills in English and at least one regional language Excellent customer service skills and a pleasant, approachable demeanor Ability to handle stressful situations calmly and efficiently High school diploma or relevant qualification; a degree in hospitality management is a plus Willingness to work flexible hours, including weekends, holidays, and night shifts What We Offer Opportunities for training, career development, and internal promotion A positive and team-oriented work environment Employee discounts on hotel stays and dining Preferred : Male To Apply: Kindly apply via WhatsApp number or walk in Phone: 7299790033 Regard & thanks Velu Job Types: Full-time, Fresher, Internship Contract length: 6 months Pay: ₹12,000.00 - ₹18,000.00 per month Schedule: Day shift Night shift Supplemental Pay: Overtime pay Performance bonus Work Location: In person
