Job
Description
Role Purpose The purpose of this role is to drive excellence and consistency in Technology Operations across AMER hotels. Key Accountabilities Collectively Responsible for the implementation, support and standardisation of the Network Infrastructure (WAN) and Network solutions (LAN) used in hotels. Ensures that hotel network infrastructure and systems is in line with agreed SLA s, capacity & availability targets. Reduce network infrastructure costs by working with colleagues to deliver new solutions that drive hotel and owner value or Develop and produce documentation and SOPs for Network infrastructure both technical delivery and detailed hotel network diagrams to help simplify support and fault fixing. Support the delivery of NHOPS, hotel conversions, portfolio deals, and hotel exits through the timely deployment of Network technology solutions. Collaborate with colleagues in Global Technology and the Product teams to drive the delivery and standardisation of network infrastructure across the enterprise. Proactively engage with the Business Unit teams to ensure that key stakeholders, including hotel IT managers, are consistently engaged and that best practices are shared in both directions. Be a technical SME in the region for Networks and Infrastructure, providing mentorship for less senior colleagues. Key Skills & Experiences Education 1) University Degree or Equivilient in a technical subject that shows aptitude in understanding complex and technical subjects. 2) Strong Network knowledge such as FortiGate, Aruba, Cisco, Cisco Meraki with a CCNP qualification or higher and proven hands-on experience. 3) Compute management for existing and the future including Ivanti, MDT, Azura, Entra, Intune, AutoPilot, and MDM. 4) Hotel Solutions desirable. . Experience 5+ years practical experience with a strong technical understanding of Infrastructure, Network technology, Firewalls, VPN/SDWan and WAN/LAN Technical Skills and Knowledge L3/L4 Technical expertise in Firewalls, LAN, VPN, and SDWan technologies. Experience working as part of a project team for large network deployment projects. Strong communication, co-ordination and organizational skills. Basic / Foundation Microsoft Windows infrastructure including Active Directory Understanding of how to automate common infrastructure processes Results oriented, is able to achieve desired outcomes independently and at appropriate priority levels Experience in engaging cross functional working partnerships in a global organization Role Purpose The purpose of this role is to drive excellence and consistency in Technology Operations across AMER hotels. Key Accountabilities Collectively Responsible for the implementation, support and standardisation of the Network Infrastructure (WAN) and Network solutions (LAN) used in hotels. Ensures that hotel network infrastructure and systems is in line with agreed SLA s, capacity & availability targets. Reduce network infrastructure costs by working with colleagues to deliver new solutions that drive hotel and owner value or Develop and produce documentation and SOPs for Network infrastructure both technical delivery and detailed hotel network diagrams to help simplify support and fault fixing. Support the delivery of NHOPS, hotel conversions, portfolio deals, and hotel exits through the timely deployment of Network technology solutions. Collaborate with colleagues in Global Technology and the Product teams to drive the delivery and standardisation of network infrastructure across the enterprise. Proactively engage with the Business Unit teams to ensure that key stakeholders, including hotel IT managers, are consistently engaged and that best practices are shared in both directions. Be a technical SME in the region for Networks and Infrastructure, providing mentorship for less senior colleagues. Key Skills & Experiences Education 1) University Degree or Equivilient in a technical subject that shows aptitude in understanding complex and technical subjects. 2) Strong Network knowledge such as FortiGate, Aruba, Cisco, Cisco Meraki with a CCNP qualification or higher and proven hands-on experience. 3) Compute management for existing and the future including Ivanti, MDT, Azura, Entra, Intune, AutoPilot, and MDM. 4) Hotel Solutions desirable. . Experience 5+ years practical experience with a strong technical understanding of Infrastructure, Network technology, Firewalls, VPN/SDWan and WAN/LAN Technical Skills and Knowledge L3/L4 Technical expertise in Firewalls, LAN, VPN, and SDWan technologies. Experience working as part of a project team for large network deployment projects. Strong communication, co-ordination and organizational skills. Basic / Foundation Microsoft Windows infrastructure including Active Directory Understanding of how to automate common infrastructure processes Results oriented, is able to achieve desired outcomes independently and at appropriate priority levels Experience in engaging cross functional working partnerships in a global organization
