Hostess – Luxury Jewellery Showroom

Job Title: Hostess – Luxury Jewellery Showroom
Location: Kalaghoda
Industry: Jewellery (Gold / Diamond / Lab-Grown Diamond)
Salary: Up to ₹50,000 per month (based on experience and skillset)
Reporting To: Showroom Manager / Retail Head

Job Summary:

We are seeking a poised, customer-centric, and well-groomed Hostess to be the first point of contact for our valued clientele at our luxury jewelry showroom. The ideal candidate will represent the brand with grace and ensure a welcoming and premium experience for all walk-ins and scheduled appointments.

Key Responsibilities:

• Greet and welcome customers in a professional, courteous, and warm manner.
• Manage the customer waiting area and coordinate the flow of clients to the appropriate sales executive.
• Maintain guest records, offer refreshments, and ensure customers are comfortable during their visit.
• Handle basic queries related to store layout, collections, appointment schedules, etc.
• Coordinate with the in-store team to ensure minimal waiting time and seamless customer engagement.
• Maintain a high level of grooming and presentation at all times to align with luxury brand standards.
• Support front desk activities such as appointment confirmations, walk-in registrations, and client follow-ups, as needed.
• Ensure the ambiance and cleanliness of the customer lounge/reception area are maintained throughout the day.

Key Requirements:

• Minimum 1–3 years of experience in hospitality, luxury retail, aviation, or customer service roles.
• Excellent verbal communication skills in English and at least one regional language.
• Presentable personality with high grooming standards.
• Ability to remain calm under pressure and handle high-profile clientele with discretion.
• Prior experience in a jewelry showroom or luxury retail is preferred.

Education Qualification:

• Graduate or Diploma holder in Hospitality / Communications / Business Administration preferred.

Soft Skills Required:

• Strong interpersonal and customer relationship management skills.
• Attention to detail and a proactive approach.
• Professional etiquette and emotional intelligence.
• Positive attitude and ability to adapt to high-end retail environments.

Job Type: Full-time

Pay: ₹45,000.00 - ₹50,000.00 per month

Schedule:

• Day shift

Ability to commute/relocate:

• Kala Ghoda, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person