Hostess-Food & Beverage

You will be responsible for providing courteous, professional, efficient, and flexible service in alignment with the hotel's policies to enhance guest satisfaction. Your role will involve being adaptable and capable of working in various sub-departments within the Rooms division, as well as other departments as needed. Ensuring that guests receive personalized service of the highest quality at all times is a key aspect of your responsibilities. In case of guest complaints or issues without an immediate solution, you will escalate them to supervisors and ensure appropriate follow-up. It is vital to stay informed about hotel activities, provide a detailed handover of pending tasks for the next shifts, and take necessary actions. You will need to have a comprehensive understanding of all hotel services, facilities, promotions, and upselling techniques. Balancing cash reports, performing opening and closing procedures, and obtaining necessary signatures for rebates and paid-out vouchers will be part of your daily tasks. Additionally, updating room allocations, attending to special guest requirements, and maintaining regular contact with long-stay and suite guests are essential for ensuring a pleasant stay experience. Maintaining high standards of grooming and hygiene, fostering positive relationships with colleagues and other departments, and providing full support to Supervisors and team members are also crucial aspects of your role. Your duties will include welcoming guests warmly, ensuring an exceptional stay experience, and creating memorable interactions that leave a lasting impression. Ideally, you should possess a degree or diploma in Hospitality or Tourism Management and have a minimum of 2 years of experience in hotel operations. Strong customer service, communication, and interpersonal skills are essential for success in this role.,