Hospital Receptionist

Receptionist / Front Desk Executive

Location: Miracle Women & Children’s Hospital
Experience Required: 1–3 years (Mandatory – Healthcare Industry)

About Us

Miracle Women & Children’s Hospital is committed to providing compassionate, high-quality care for women, children, and families. We are looking for energetic, responsible, and patient-friendly individuals to join our front-desk team.

Job Summary

The Receptionist / Front Desk Executive will be the first point of contact for patients and visitors. The role involves handling patient enquiries, appointment booking, communication coordination, and ensuring a smooth front-office experience. Candidates must have experience in healthcare settings with strong communication and customer-service skills.

Key ResponsibilitiesFront Desk & Patient Interaction

• Greet patients and visitors warmly and professionally.
• Register patients and update records in the hospital system.
• Provide accurate information about hospital services, departments, timings, and processes.
• Handle incoming calls, messages, and walk-in enquiries efficiently.

Appointment & Scheduling

• Manage doctor appointments, scheduling, and rescheduling.
• Confirm patient appointments and coordinate with doctors and nursing staff.
• Ensure timely flow of patients to consultation rooms.

Communication & Coordination

• Respond to patient queries with clarity, empathy, and accuracy.
• Coordinate with departments such as laboratory, pharmacy, billing, and clinical units.
• Maintain good communication between patients and healthcare staff.

Convincing & Service Handling

• Provide guidance to patients regarding available services and procedures.
• Support patients in understanding treatment packages or diagnostic services.
• Assist in resolving complaints or redirecting them to appropriate departments.

Administrative Duties

• Maintain front desk cleanliness and a professional environment.
• Manage appointment registers, call logs, and daily reports.
• Assist in billing support, payment handling, and document filing when required.

Required Skills & Qualifications

• 1–3 years of mandatory experience in a healthcare/hospital front office.
• Excellent communication and interpersonal skills.
• Strong convincing and customer-handling capabilities.
• Proficiency in appointment booking systems or hospital management software (HMS).
• Ability to multitask and stay calm in a fast-paced environment.
• Professional appearance and patient-friendly attitude.

Working Hours

• Full-time (Shift-based)
• Flexibility to work weekends or holidays as per hospital schedule.

Why Join Us?

• Opportunity to serve a reputable women & children’s hospital.
• Supportive work environment with growth opportunities.
• Competitive salary and employee benefits.

Call Hiring Manager - 9703018606

Job Types: Full-time, Permanent

Pay: ₹18,140.74 - ₹25,607.70 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person