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Home Connect Master Supervisor

Home Connect Master Supervisor

Jio

5 - 8 years

3 - 5 Lacs

Vijayawada

Posted:3 months ago| Platform:

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Skills Required

Willingness to work at both JC and field level hands on type of engagement Ready to travel at short notice and disciplined in approach Has technical knowledge and field team management skills Is soft spoken and ready to impart training

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities 1 Training to the JC & JP Manpower 2 Track and monitor KPIs of all JP Sales officer & technicians for evaluating performance 3 Responsible for reskilling /up skilling based on the evaluation outcomes 4 Conduct refresher program for bottom performers on periodic basis 5 Ensure execution as per established quality norms within defined SLAs 6 Ensure the FTR norms are over achieved across the area of responsibility 7 Act as support/guide, in case of level up trouble shooting cases for closure within TAT to ensure customer delight 8 Establish connect and rapport with HNI customers 9 Responsible for tie up with target colleges 10 Responsible for creating optimum JP Sales officer & technicians pool availability 11 Proactively create JP Sales officer & technicians pipeline for expansion or replacement requirement on going basis 12 Conduct training for JP Sales officer & technicians as per company norms 13 Certify JP Sales officer & technicians upon success full completion of training based on evaluation parameters finalized 14 Impart hands on practical training in field through planned OJTs

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Mumbai

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Home Connect Master Supervisor