Home Connect Master Supervisor

As a skilled professional in troubleshooting, FTTX, fault rectification, Team Management, Networking, and Fiber Optics, you will be responsible for driving home connect and care operations in the assigned territory. Your role will involve sourcing and training technicians through collaboration with target colleges, as well as conducting classroom and on-the-job trainings for the technicians. Furthermore, you will be expected to mentor and guide technicians to enhance their productivity levels, ensuring zero defect execution of home connect activities. It will also be your responsibility to drive home connect installation and fault repair related SLAs, while ensuring customer satisfaction and adherence to processes as per company-defined SLAs. If you are passionate about fostering a culture of excellence and accountability within a dynamic team environment, this role offers an exciting opportunity to make a significant impact in the field of home connect operations.,