Posted:1 week ago|
Platform:
Work from Office
Full Time
Conduct Inbound/outbound calls to potential customers and provide detailed information on cabin categories, itineraries, pricing, and onboard experiences.
Identify customer preferences and offer tailored cruise packages.
Upsell and cross-sell premium cabins, suite experiences, and onboard services (dining, spa, entertainment).
Follow up with potential leads to close sales and ensure a seamless booking experience.
Handle high-net-worth individuals (HNWIs) with a professional and customer-first approach that aligns with Cordelia Cruises luxury service standards.
Maintain a polished, professional, and structured approach in all interactions.
Adhere to high call quality standards, ensuring clear, confident, and persuasive communication.
Maintain accurate records of customer interactions, bookings, and follow-ups in the CRM system.
Track sales performance and conversion metrics.
Stay updated on cruise schedules, promotions, and competitor trends.
Cordelia Cruises
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