HNW Welcome Desk(CCE)- Bangalore -Interview on 16th Jan'26 (Saturday)

Greeting from HDFC Bank!!

We have urgent opportunity of Welcome Desk (CEE) based across Bangalore

Koramangala Main Branch

Note: Candidates having 1+ years experience in Branch Banking Operations need to apply.

Interested candidates directly walk-in at Interview Venue :

Interested candidates can directly walk-in at

Interview Venue : HDFC Bank, Koramangala Main Branch, Site No. 6B 20th Main 07th Block Koramangala Bangalore 560095 (Branch Code - 53)

Date: 16th January 2026 (Friday)

Time 03:00 PM 05:00 PM

Concern Person: Abhai Srivastava - HR

Job NamePA:

Job Title:

Business Unit (PA) :

Team :

Reports to (job) :

Location of role :

Job Fn :

Role Type:

Job Band Range :

Job Purpose

• Servicing the managed (HNW) customer base at Branches

Job Responsibilities(JR)

Actionable

Responsibility Assigned

• Attend and Service the requirements of all Managed Customers visiting at the Branch
• Assist RMs in servicing the Managed Customer Base in their portfolios
• Specialized resource to pro-actively resolve customer queries, service requirements, product customization, etc to ensure primary banking behavior of Managed Customers
• Liasoning with various departments to cater the service requirements of the client
• Handling escalations of Managed Customers for their service requirements
• Maintaining portfolio health i.e. Profile Updation , Re KYC completion , PAN and contact details updation
• Ensure action on central triggers / customer service initiatives
• Handle Clearing Referrals for Managed Customers
• Assisting RMs with Form filling / completion of documentation for processing of Customer instructions including LC/ BG / Forex transaction documentation
• Resolve Customer complaints received at Branch for Managed Customers.
• Action on Band 1 and Band 2 Customer base
• Migration of transactions to Digital Banking Channels i.e. Net Banking/ E-Net, Mobile Banking, Phone Banking, Insta-Alerts, Email Statements etc as per customer profile / needs / preference
• Contribute effectively to branch sales through inbound interactions / references / Lobby customers

Sales

• Contribute effectively to branch sales through inbound interactions / references / Lobby customers

Educational Qualifications

Key Skills

• Graduation/Post Graduatiom

Certifications:

• NISM- VA
• CAIIB (Optional)
• Internal Certification (SAP Portal)
• IRDA
• POSP

• Banking Product Knowledge
• Planning and Organizing Skills
• Interpersonal Skills
• Sales and Influencing Skills
• Communication
• Knowledge of Competition

Experience Required

• Minimum experience in years 1 yr
• Exposure to banking preferable

Major Stakeholders

• Customers
• Branch Banking Team
• Operations
• HLIC
• Insurance CAM
• MF Fund houses personnel
• HSL personnel

Note: Candidates having 1+ years experience in Branch Banking Operations need to apply..

Interested candidates directly walk-in at Interview Venue :

Interested candidates can directly walk-in at

Interview Venue : HDFC Bank, Koramangala Main Branch, Site No. 6B 20th Main 07th Block Koramangala Bangalore 560095 (Branch Code - 53)

Date: 16th January 2026 (Friday)

Time 03:00 PM 05:00 PM

Concern Person: Abhai Srivastava - HR

Warm Regards,

Abhai Srivastava

Talent Acquisition Partner RBB South2

abhaikumar.srivastava@hdfcbank.com